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Southern Chrysler Dodge Jeep Ram Newport News
Newport News, VA
1,289 Reviews
Thank you for making your way to Southern Chrysler Dodge Jeep Ram Newport News, your certified Chrysler, Dodge, Jeep, Ram dealer serving drivers throughout Newport News and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,289 reviews
December 12, 2022
Today, 12/12/2022, I had a confirmed reservation for an oil change to my 2018 Wrangler JL. Before I turned the vehicle into service the representative informed me of a two hour wait ,The express lanes were oil change to my 2018 Wrangler JL. Before I turned the vehicle into service the representative informed me of a two hour wait ,The express lanes were backed up. After entering the waiting area in conversation I learned the delay had started before 0830 hours. This is totally unacceptable and ridiculous. Why make appointments if you won't keep them. Obviously they overbooked for the number of techs that were available. This is the second time it has happened to me. There were at least three other customers in the same predicament as me. My background is maintenance. I have been working on vehicles and industrial equipment my whole life. An oil change and tire rotation is 30 minutes. Not two and a half hours. William C. DeWalt Smithfield VA More
by WCD
Employees Worked With
Tyler, Service writer
November 03, 2022
Awesome to work with. Very responsive and kept me and my wife informed throughout the entire process of custom ordering our jeep. Very responsive and kept me and my wife informed throughout the entire process of custom ordering our jeep. More
by jross2614
Employees Worked With
Kristi Airington
October 31, 2022
She is absolutely wonderful to work with! Very friendly, knowledgeable and friendly! She got us in the exact vehicle we wanted without hesitation. The communication that she gave through the Very friendly, knowledgeable and friendly! She got us in the exact vehicle we wanted without hesitation. The communication that she gave through the entire process is unmatched. More
by Tyler Lucas
Employees Worked With
John Spatz, Kristi Airington
October 31, 2022
Checkered Flag was great to work with. Very refreshing from other dealerships. You work with a genuine person that actually wants you to get what is best for your situation. Kristi was Very refreshing from other dealerships. You work with a genuine person that actually wants you to get what is best for your situation. Kristi was fantastic!! She went above and beyond to ensure that we were well taken care of. She spent a lot of time with us and we really appreciate all her knowledge and hard work. More
by jacquelynfortier
Employees Worked With
Kristi Airington
October 17, 2022
Kristi made our Jeep buying experience a breeze. She thoroughly answered all of our questions but also understood we were on a time crunch. Best car buying experience yet!! She thoroughly answered all of our questions but also understood we were on a time crunch. Best car buying experience yet!! More
by dillondison
Employees Worked With
Kristi Airington
August 15, 2022
Kristi was amazing. She took really good care of us and made the first time car buying experience amazing. Shes truly one of a kind and an amazing and personable dealer. She took really good care of us and made the first time car buying experience amazing. Shes truly one of a kind and an amazing and personable dealer. I wish her great fortune in the future. More
by Jackbeauchamp45
Employees Worked With
Kristi Airington
August 14, 2022
Kristi was awesome to work with. She kept us informed on the car we put a deposit on that was in transit every step of the way . Was very exciting to be part of . Had never put a dep She kept us informed on the car we put a deposit on that was in transit every step of the way . Was very exciting to be part of . Had never put a deposit on a car that wasn’t on the lot before. Thx kristi for all you fun work !! More
by Gregwells66
Employees Worked With
Byron Lineberry, Kristi Airington
August 12, 2022
1 star is too much for this place! My van has been there for over a month. Every time I call to check in on it, no answer. I leave messages after messages, no response whatsoever. Th My van has been there for over a month. Every time I call to check in on it, no answer. I leave messages after messages, no response whatsoever. The only way to speak with someone is to pop up over there and see them doing exactly what you know they’re doing; not a dang on thing!!! Customer service is horrible. I see why pomoco went out of business, Checkered Flag should be next. More
by Mariah.ellis55
Employees Worked With
Rene & Wesley (ZERO STARS)
