Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

There is a major lack of communication in the service department. Advisors will either not answer or return calls when messages are left. A part for my vehicle sat at the dealership for almost two week department. Advisors will either not answer or return calls when messages are left. A part for my vehicle sat at the dealership for almost two weeks. The service advisor did not call to let me know even though I was told she would. I had to make numerous calls to find out for myself and schedule an appointment. More

I bought my new Jeep from another location however I will always bring my Jeep back to Southern. Great customer service! always bring my Jeep back to Southern. Great customer service! More

Great service and very fast and efficient. I was in and out the door the same day. I was in and out the door the same day. More

1 time they keep my truck in shop and didn’t return my calls until the end of the day. 1 day job ended I up in 3 days later..not happy calls until the end of the day. 1 day job ended I up in 3 days later..not happy More

Had an emergency out of town, gave them a call and was scheduled asap! Always great service. scheduled asap! Always great service. More

Always great service no matter what I need. That is why I will stick with Southern. That is why I will stick with Southern. More

They are always professional, and explain everything in a manner in which I can understand. manner in which I can understand. More

Explained everything, kept up to date throughout, quality work, friendly staff, professional and very clean work, friendly staff, professional and very clean More

had work done on my dodge ram radio antennae had to be replaced the inside roof liner had to be taken off. interrior dome light was broke when the liner was put back on and was just stuck up there so i co replaced the inside roof liner had to be taken off. interrior dome light was broke when the liner was put back on and was just stuck up there so i couldn't tell it was broke light fell down while i was driving down the road brought it back in was told light would have to be ordered . said they would call me when it was in at dealership i called to see if it had come in 2 weeks later was told it was never ordered . was told it would be ordered it since has arrived and will be put on 4/13 More

My service agent didn’t tell me that he was charging me 200 for a simple diagnostic on my trunk. He told me that he was only charging me for the sensor replacement. That’s terrible!!! 200 for a simple diagnostic on my trunk. He told me that he was only charging me for the sensor replacement. That’s terrible!!! More