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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,558 Reviews

2,561 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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September 08, 2022

The service was professional and timely. The staff was welcoming and they communicated about the status of my Jeep! Thank you Southern More

by SJMAWYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Spears
Sep 08, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

September 05, 2022

I took my truck in for a warranty recall for three items. They kept my truck for five working days and only did a computer upgrade which messed up the horn. I figured I’d wait for my mileage warranty to exp More

by cablz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrey Gvozdevskiy
Sep 05, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Sep 16, 2022 -

cablz2 responded

Shane Brezler Cablz2@cox.net Just trying to take care of recall and Warranty items. The recall was some computer upgrade and the wheel studs. The warranty was for the turbo, which is still not working. They had my vehicle for five working days. The only thing that was done was the computer upgrade. Also, the computer upgrade changed it to where my horn Blairs six times every time I turn my bucket truck on and off. It has never done that before. My vehicle is a 2014 ram 5500 with a 45 foot boom extension on the bed. I do maintenance for Cox communications at night time. My truck is very important to me as a subcontractor, I use it every night. To sum up, I still need to schedule a time to put my studs on and if there’s anyway I can get my turbo fixed would be great. I don’t mind dropping it off but I need to plan to try to utilize any other vehicles I could borrow. Thank you Shane

September 05, 2022

Danial was great however what I was told would take 45 minutes max turned into 3 and a half hours. This was not the fault of Danial but the technician. Last time my tire was going flat and I do not think More

by The Virginians
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danial
Sep 05, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 01, 2022

Need to get more diesel mechanics to work on the grand Cherokee diesel vehicle. Dealerships need to contact the manufacturers to place light bulbs and batteries in a more central location for the averag More

by JOHNLIS99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Non if the above
Sep 01, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 30, 2022

The service agents are no good and should be replaced. Also more mechanics are needed. More

by douglharris7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bennie Tate
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you, Doug. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

August 30, 2022

There are no words l can use to describe the work this team has done for me and their clients, but Excellence.. More

by COMANCHE5624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Cornell, Andrey Gvozdevskiy
Aug 30, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 29, 2022

Frankie was absolutely awesome and very accommodating! I’m in the military and he made me feel very appreciated! Thank you! More

by lbelcruz5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Sneed
Aug 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 27, 2022

I have been dealing with Southern exclusively since 2016. Everyone is patient, knowledgeable, and just great to work with. I always recommend and endorse Southern to anyone looking for a new/used purchase or More

by CAV19DDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in the service department
Aug 29, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

August 26, 2022

Great service, took me in right away, advisor was fantastic, through safety checks, satisfaction overall More

by 365soldrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 26, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 26, 2022

Quick check in process, outstanding service team, rapid diagnosis and repairs and very affordable work. Overall awesome experience. More

by Tom a Cavanagh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrey Gvozdevskiy
Aug 26, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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