Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

I've had all service (Company Fleet and Personal vehicles) completed at the dealership for 15 years. Unfortunately, this was one of the not-so-great visits. * The cost of the repairs was almost vehicles) completed at the dealership for 15 years. Unfortunately, this was one of the not-so-great visits. * The cost of the repairs was almost double what online research suggested. * I dropped the vehicle prior week and requested pickup for use the following weekend. * I was advised the vehicle would be completed as requested and cleaned. * At 4PM the following Friday, too late to be completed for the requested weekend, I'd still received no call to advise on vehicle status. * I called the Service Department (2) times and was advised I'd receive a call back. * Finally, after no call, I called -- to find the Service Team had all gone home. * I finally received a call -- advising the parts had just come in and that my vehicle would not be ready until the following Monday. * I received a call on Saturday advising my repairs had been completed -- unfortunately, too late to pick up or use the vehicle for the weekend. * I will now need to make arrangements to pick up the vehicle one day this week (I drive from Newport News daily). After many years of great service, this visit was disappointing...... More

The service was completed in a timely manner. They even told me other services that my car needed. They even told me other services that my car needed. More

They got me in and out in a timely manner. My service Rep was very friendly and professional. My service Rep was very friendly and professional. More

You tried to charge me $3,000 for a catalytic converter and I took my car to neighborhood car repair center who did my converter one month before for $800 mad the symbol go away for free. and I took my car to neighborhood car repair center who did my converter one month before for $800 mad the symbol go away for free. More

Zero communication with service advisor. Never returned calls or called when he said he would. Oil drain plug blew out in the way home from service. Overall horrible experience. Worst I have Never returned calls or called when he said he would. Oil drain plug blew out in the way home from service. Overall horrible experience. Worst I have ever had. No envelopes for early bird drop off. Had to make my own. The tech at least ran all of the needed tests to make sure the truck was ok. He was good. More

No communication was told my truck would be ready within two hours went there for a simple oil change I had to physically come to the dealership around 2 o’clock and I was told my truck would be ready by 1 two hours went there for a simple oil change I had to physically come to the dealership around 2 o’clock and I was told my truck would be ready by 11 1130 no phone call no nothing complete run around when calling the dealership More

The team at this dealership are always professional and helpful. thank you Paul in service. helpful. thank you Paul in service. More

Ariel was wonderful. Kept me informed through the process. My vehicle was finished in a timely manner. Kept me informed through the process. My vehicle was finished in a timely manner. More

Out service adviser was great! The cistomer service and quality are the main reasons we bring our vehicles back there every time! Thanks The cistomer service and quality are the main reasons we bring our vehicles back there every time! Thanks More

Y’all are incompetent in both your service department and parts department. I was told multiple times the truck would be completed by a certain date and then it would change when that date came along. Y’all parts department. I was told multiple times the truck would be completed by a certain date and then it would change when that date came along. Y’all need to really consider who your hiring for your positions, in both departments. I have already began telling everyone I know not to go to this dealership due to your incompetence and communication issues between your departments. I had faith in southern until this repair was needed to be made. I will not bring my vehicle back to this branch ever again. More