Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Dan Russell is exceptional as my service manager. He makes sure everything is dine right and makes it easy for me to get my truck serviced at a time that works with my work schedule. He makes sure everything is dine right and makes it easy for me to get my truck serviced at a time that works with my work schedule. More

Worst experience I’ve ever had at a service department. Unorganized and chaotic. Needed back glass replaced, your service department was unable to get ahold of the company that replaces and diagnoses the p Unorganized and chaotic. Needed back glass replaced, your service department was unable to get ahold of the company that replaces and diagnoses the problem so they told me to contact them. After several attempts that was finally fixed. On multiple occasions my truck never moved from the parking spot I parked it in even though I had an appointment to fix my vehicle. Supposedly ordered the part to fix the problem for the a/c seats, but after multiple attempts it still didn’t work. No one ever calls you to let you know the part is in or returns your call. They have no communication period. Have left messages for manager of dealership, he also does not return calls. If I could give a less than zero rating I would. More

If it were not for Paul, rating would have been much lower. I brought my Challenger in for regularly scheduled maintenance, i.e. oil change, tire rotation, fuel injection treatment, front brake and roto lower. I brought my Challenger in for regularly scheduled maintenance, i.e. oil change, tire rotation, fuel injection treatment, front brake and rotor replacement. I bought my car from this location, so I only bring it here for service. I got in my car after paying for the service and I immediately smelled a strong burning smell coming from the vents. I depressed the clutch to engage assembly for reverse. My car shuttered violently as I gave it gas. Then I shifted into first gear and the same shutter happened again. I knew right away that my clutch had been burned out. I presented this to Paul, and he immediately grabbed his manager. He got in the car with me so that he could see exactly the cause for my frustration and anger. Manager, Paul, and team were in agreeance that my clutch was burned out. They immediately investigated the cause and determined the the technician that performed the work on my car had an apprentice working with him that did not know how to drive a manual transmission. My anger grew immensely, however, Paul and his team began to do all that they could to make this right because they understood my rage. Paul was very informative, empathetic, and professional, and hea reassured me that this would be made right. I was placed in a brand new vehicle at no charge to drive while my car was being repaired. I was refunded the labor cost of the original work done and was not required to refill the gas tank on the loaner as a courtesy. After about 8 days, I was informed that my car had been repaired. I inspected it thoroughly, drove it, and Paul rode with me, never tried to place blame. He accepted full responsibility. Honestly, Paul is the only reason why I would ever consider bringing my car back to this location. Though I am still a bit angry, because the inside of my car still kind of smells like burned clutch, Paul made sure my vehicle was repaired and de-escalated the issue tremendously. I will bring my car back here for service, but I only want to deal with Paul when I come back. If Paul leaves, so do I and I mean that wholeheartedly. More

Took care of every thing I needed to get fixed with my car and didn't have to be there that long car and didn't have to be there that long More

I have been with this company for 3 years now, and they never did any bad service for me. And my time isn’t never to long. I’m satisfied with the service . They are all friendly and communicates so that yo never did any bad service for me. And my time isn’t never to long. I’m satisfied with the service . They are all friendly and communicates so that you understand the service. Thank you More

had my truck towed in do to 2 recalls . took them 5 weeks to get it done then 3 days later had to take it back do to it making noise in the rear diff.they said he over torqued the pinion be took them 5 weeks to get it done then 3 days later had to take it back do to it making noise in the rear diff.they said he over torqued the pinion bearing. how deos a ASE certified mechanic not know how to use a torque wren ch???? they now have had my truck for another 3 weeks and still dont have the part to repair it and said they have no idea when they will get there!!! this xxxxxxxx!!!!!!!! More

I was very satisfied with the new dealership. I will be coming back for all my truck needs. The staff was very friendly and knowledgeable. keep up the good standards! I will be coming back for all my truck needs. The staff was very friendly and knowledgeable. keep up the good standards! More

Excellent service. Staff was very helpful And respectful, vehicular troubles was taken cared of in a timely manner and I would recommend Dodge and their service team t Staff was very helpful And respectful, vehicular troubles was taken cared of in a timely manner and I would recommend Dodge and their service team to anyone. Thank you!!!!! More

Quick , professional service center experience! ! Everyone acted as if my Va time was important to them. Communicated throughout the process. ! Everyone acted as if my Va time was important to them. Communicated throughout the process. More

Was in for a state inspection. Car was taken in and was ready on time. Thanks Car was taken in and was ready on time. Thanks More