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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,573 Reviews

2,573 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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January 25, 2023

Great but with a Wait! Best to always make an appointment…..it is difficult to just stop in and receive service. More

by MTHOMPSON.USCS
Recommend Dealer
Yes
Employees Worked With
Service
Jan 25, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

January 25, 2023

My experience with Sabrina and Frank was outstanding. I could not ask for a better team at Southern Chrysler Jeep to work with. I will send family and friends to the dealership in the future.🥰🥰 More

by rfelton1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 26, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 21, 2023

I think honesty is a big problem with some of your employees. They are not giving the customer all the information about their car so that they will have to come back and spend more money. More

by YVETTECOPELAND1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris in the service dept. 1 star
Jan 23, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Your feedback has been provided to the team and they will be following up with you directly to help you.

January 21, 2023

I was a little upset with the fact that my part that had to be ordered for defective replacement sat in the parked department for over 2 weeks before I made the phone call to see if it was in I think this i More

by CYNTHIA.BASNIGHT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

January 20, 2023

Excellent customer service. The job was performed quickly, and I'm wonderfully pleased. I will always return for future services More

by CDELOATCH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmalye knoll
Jan 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 20, 2023

First, the appointment was at 8am and ended up having to wait for 3 hours. Additionally, we have inspections for the life of the car, we feel the car was falsely identified as having issues with the rotors More

by GSWOOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We don’t remember the name of person helping us
Jan 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 20, 2023

I had a check engine light and was leaving on a trip in two days. I called them and they told me to come in. They took me immediately and were able to troubleshoot and resolve the issue. Quick and frien More

by DOWNS_LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with repair dept, not sales, management or admin.
Jan 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

January 19, 2023

Went in for oil change and the service was done quickly. Service person was friendly and helpful. More

by WENDELLRCRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/A
Jan 19, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

January 18, 2023

I’m always taken care of when Southern Jeep is servicing my Jeep. No hassle service staff is a pleasure to deal with. More

by TOXICBUBBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell
Jan 18, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 18, 2023

I had an appointment for two recalls and an oil change. The staff was courteous and quick. I was actually shocked that they finished the job the same evening with such a late appointment time. More

by mpowrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure of anyone's name
Jan 18, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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