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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,573 Reviews

2,573 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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February 28, 2023

Great response time and was able to let me know quickly once my vehicle was ready More

by CBISHOP369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Feb 28, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 28, 2023

Made appointment for state inspection and oil change. Staff greeted me and kept me informed of the services to be performed. Wait time was about an hour and the car was ready to go. The Southern service More

by PACOUNOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Owens
Feb 28, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

February 27, 2023

I have been taking my vehicle there for about three years. I am always treated with respect when I am there and over the phone. More

by sky-high87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
barbara
Feb 27, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 27, 2023

I felt low and unimportant. Taken for my money. Cashier was not even nice towards me. More

by rudywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the name of any one who I encountered.
Feb 28, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Rudy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 24, 2023

Thank you for the wonderful service! It's always a pleasure to bring my truck into your dealership for service or to explain something that is going on with it. You always let me know wh More

by pwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul (in service dept)
Feb 24, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 22, 2023

I love southern, every time I bring my car in for anything it is always fixed and quick! More

by KCRAWWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again, Kristen!

February 21, 2023

I have had only great experiences at this dealership. Service dept is the best. Great at handling any issue I have had More

by TERRICRTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikail Vinson
Feb 21, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again, Terri!

February 21, 2023

This was the worst service experience I have had since prior to purchasing my 2015 vehicle. The service advisor I think her name may have been Emily. didn't know how to fill out the maintenance log I alwa More

by john D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily?
Feb 21, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 20, 2023

I have used Southern for all my car needs for over 20 years and will continue to do so. More

by BARHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Service Writer
Feb 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 20, 2023

Excellent service, extremely helpful, informative and friendly staff. Worked me in even without an appointment. Highly recommend! More

by richamyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember, female in service
Feb 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

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