Southern Chrysler Dodge Jeep Ram Greenbrier

Quick efficient service appointment. Waited for job to be finished. Was completed in exactly the time indicated. Waited for job to be finished. Was completed in exactly the time indicated. More

The service associate that assisted me, Monica, gave me incorrect information, didn’t explain that there would be multiple diagnostic fees, and was not in the least bit helpful with warranty coverage on th incorrect information, didn’t explain that there would be multiple diagnostic fees, and was not in the least bit helpful with warranty coverage on the repairs. In fact, it was as if she did not want the issues to be covered by the warranty at all. More

The quality of service is poor along with a slow non communicative response time. Very disappointed, had my jeep for a month for a repair that shouldn’t have taken more than 3 days. After two weeks I ha communicative response time. Very disappointed, had my jeep for a month for a repair that shouldn’t have taken more than 3 days. After two weeks I had to call and see if it was completed, it wasn’t but said it would be the next day. I came in and it was a hack rush job. Kept it another week I had to reach out again, was told it was done, came in and it wasn’t..Another week later I called again, told it was done..repair was better than before but not great..after a month I needed my jeep back. Do not recommend. More

The staff was polite and friendly but I felt like the information I was given was not consistent from one person to the next, and there were a lot of hidden fees and additional costs added. Also when I p information I was given was not consistent from one person to the next, and there were a lot of hidden fees and additional costs added. Also when I picked up my car the next day, I was surprised to see that it had not been cleaned or washed. When I've purchased cars in the past, the dealerships always vacuumed, washed, wiped down the interior, cleaned the fabric seats, and I picked up an almost spotless car. That was not the case with Southern - it did not look as though my car was cleaned at all, but I do appreciate the almost full tank of gas. More

Not happy with the service and non communication to customer. Oil change wait is ridiculous customer. Oil change wait is ridiculous More

Had an appointment to have my oil changed at 8:00 am did not get out of the shop until after 11. They also stripped my oil plug and had to pay for a new one. They are there only ones I go to for my oil cha not get out of the shop until after 11. They also stripped my oil plug and had to pay for a new one. They are there only ones I go to for my oil change. I have had older trucks and never had to replace an oil plug, my 1500 is only 3yrs old. More

Good fast oil change. Good service writer. Greeted well. Told me time frame and thanked me Good service writer. Greeted well. Told me time frame and thanked me More

When I first walked in I saw servicemembers said give me a minute pass by me three other times and never help me a minute pass by me three other times and never help me More

I had an appointment for 9:30 AM on Aug 9th. After waiting six hours for a state inspection, I was told my rear brakes failed. It would cost $780 to replace pads and rotors. They would need to o After waiting six hours for a state inspection, I was told my rear brakes failed. It would cost $780 to replace pads and rotors. They would need to order parts and keep my Jeep overnight. I was unable to leave it overnight, so they put a rejection sticker on it. In the meantime, I was able to find a shop to replace the brake pads and rotors for $487 on Aug 16th. That shop was unable to re-inspect my Jeep immediately and said I would need to leave it with them for a few days. They recommended I take it back to the original Inspector at Southern Jeep because he would only be required to re-inspect the item that failed and he would be required to do it within a reasonable timeframe. When I called Paul to find out about having my rear brakes re-inspected, he said he couldn't do it until Aug 29th, which would be 6 days past the 15 day rejection period. He also added that I would need to leave it with them all day just to have them reinspect the rear brakes. At this point, I will be forced to find a shop that can do another full inspection before the 15 day rejection period ends. More