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Southern Chrysler Dodge Jeep Ram Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.3
5,041 Reviews
Southern Chrysler Dodge Jeep Ram-Greenbrier in Chesapeake has lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Chrysler Dodge Jeep Ram-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1414 S Military Hwy

Chesapeake, VA

23320

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Showing 5,041 reviews

January 17, 2023

Very poor coordination with just getting a tire change and then being notified that it was ready. No notification More

by JUC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
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Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2023

Only came in for my free oil change . Was out in a timely manner . The service was done to my satisfaction and I will return in 6 months for another oil change. More

by MCNHOOKIEFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the persons name . It was a lady in the service area .
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Jan 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 16, 2023

I’m in love with my grand Cherokee 2121. Friendly and helpful staff. Thanks Southern dealership. More

by shei1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nerely Blanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 16, 2023

I've always received impeccable customer service whether my issue was major or minor. The employees here are so courteous and helpful More

by mercer.chiquita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 15, 2023

Worked with service department, but you don't have them on this autogenerated survey. Communication was clear. Service dept explained what was wrong and what needed to be done to repair it and how long it More

by GARRYDILDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 15, 2023

He spoke very well he helped out a lot helpful and very respectful he was a good person More

by EDMAN516
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Happy feet, Markel Bell
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Jan 16, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 12, 2023

This the first time in a long time they went over problems and actually did multipoint inspection. Advisor and mechanic communicated well and was very engaging. More

by BABYZIYAH
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 12, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 11, 2023

The car has been nothing since problems since we go it. The steering makes a noise which they claimed only needed lubricated. That helped for about a day. The breaks started squeaking already and it just t More

by espanajose717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Efrem Huger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jan 18, 2023 -

espanajose717 responded

Jose Martinez Espana 757-561-1208 hyndshawm@gmail.com -steering problem not fixed with lubricant -breaks started squeaking a couple weeks after -low battery notification received within a month -car was dirty and stained despite being told it was cleaned -put my work address on financial application so now all my credit letters are going to my work

January 11, 2023

Very helpful in getting service to complete car repair. Customer service was excellent and tha everyone More

by GREGORY_GRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Huger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nerely Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell, Jeff Owens, Allison Humphries, Markel Bell
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Jan 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 11, 2023

Service was outstanding. With additional requests made above and beyond the scope of service (Pictures taken), it was met with courteous and can-do attitude. More

by ACOOK89760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara McMaster
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Jan 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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