Southern Chrysler Dodge Jeep Ram Greenbrier

Everyone was very nice. Super polite and knowledgeable. It would also be nice not to be forced to write 15 words if just a few will do the trick. Super polite and knowledgeable. It would also be nice not to be forced to write 15 words if just a few will do the trick. More

Service coordinator - Barbara - was easy to deal with and kept me up to date on the status of my repair. Paul, who I have dealt with for several years on service and repair issues checked on my need even th kept me up to date on the status of my repair. Paul, who I have dealt with for several years on service and repair issues checked on my need even though he was not coordinating this repair. Technician got the work done in a timely fashion. More

Brought my vehicle in multiple times and the issue was never found. technicians kept clearing code and returning vehicle. The problem always started again before I even left the parking lot. never found. technicians kept clearing code and returning vehicle. The problem always started again before I even left the parking lot. More

I was glad that they could fit me in at the last minute for my oil change and inspection. They were apologetic that they were short staffed to do it immediately but there was not issue on my part and just for my oil change and inspection. They were apologetic that they were short staffed to do it immediately but there was not issue on my part and just left it overnight. Service was great! More

My State Inspection was performed in a highly proficient and professional manner. Service Advisor Paul ensured that all of the necessary details were in place to ensure a successful evolution. Very please and professional manner. Service Advisor Paul ensured that all of the necessary details were in place to ensure a successful evolution. Very pleased with my experience! More

I paid over $200 to have my differential fluid changed due to excessive grinding noise. Upon picking it up, the noise was still there. I drove it 2,000 miles to see if it would go away. It didn't. I took due to excessive grinding noise. Upon picking it up, the noise was still there. I drove it 2,000 miles to see if it would go away. It didn't. I took it back and stated my dissatisfaction, telling them ther eis a service bulletin and I suspected the mechanic never put the limited slip lubricant in as required. The inspected it and then called saying the differential needed replacement. Also, they charged me $200 to analyze that. I took the car home and changed the fluid myself the next day, using the fluid viscosity recommended in the service bulletin and adding the 4 oz of limited slip fluid. The grinding noise IMMEDIATELY stopped and has not returned. I wasted over $400 and had to do it correctly myself. I sm even more upset because I told them what the problem and fix was but was ignored. More

I had no problem scheduling an appointment, great communication and updates from Daniel when he had to contact my warranty company. Part was about to be replaced the same day. communication and updates from Daniel when he had to contact my warranty company. Part was about to be replaced the same day. More

My car was swerving to the right on the interstate when the breaks were applied. The service department did an analysis for $200, replaced an upper control arm for $600 and charged for an alignment. All the breaks were applied. The service department did an analysis for $200, replaced an upper control arm for $600 and charged for an alignment. All well and fine but when I went out of town on a trip this weekend the problem had not been resolved. It is very dangerous in dense traffic at interstate speeds. The lack of communication during the initial service call and after has been very unprofessional. I will never purchase a car from Southern Greenbrier again. More

Trying to make a service appointment was an issue. Left several messages with no calls back. Had to go to dealership to make the appointment. Left several messages with no calls back. Had to go to dealership to make the appointment. More

Great customer service and fast service for oil change. It was raining and employees made sure to pull in my car so I wouldn’t get wet. They were very nice. It was raining and employees made sure to pull in my car so I wouldn’t get wet. They were very nice. More