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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
887 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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887 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
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August 18, 2021
Really great experience. Transparent, honest, helpful. Everyone was friendly and welcoming. Will definitely be back! Everyone was friendly and welcoming. Will definitely be back! More
by Tracy
August 14, 2021
Dropped vehicle off for state inspection. Appointment was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't m was for 10am, but we dropped it off early, thinking maybe we'd get it done sooner. It's been there practically all day. I realize that they don't make any money doing state inspections unless they can convince me to do additional service work, but I know it doesn't take all day to do an inspection. And it doesn't seem to matter if you wait for the vehicle or if you drop it off. I don't understand why this dealership is so slow. If it wasn't for the fact they're really close, I'd seriously find another place to take my wife's Jeep. More
by Elton
Employees Worked With
August 08, 2021
Although I was early for my appointment. The rep was polite and helpful. She made sure to communicate the process of service rendered. I appreciate that. polite and helpful. She made sure to communicate the process of service rendered. I appreciate that. More
by Rbembry
Employees Worked With
July 30, 2021
It was easy to set up my inspection online. It took about 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional. More
by Ramcustomer1
July 30, 2021
My vehicle is normally inspected as soon as the month comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to s comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to see if I could possibly get in next week and the arranged an inspection this week! Beyond my expectations and when I went pay was advised inspections are free -I kindly told the young lady, no I didn’t purchase at Hall, she advised still free. My mind is blown and if customer service is this great with service - imagine if I purchased at Hall. My next Jeep will be purchased at Hall! Thank you so much. More
by Joannedingle
July 24, 2021
I had an appointment it was right on time. The service advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service. More
by Dennis
Employees Worked With
July 23, 2021
The service went very smooth and the customer service was great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting. More
by Xadsmith23
July 22, 2021
Drivers window broke during rain storm, they were able to have me drop it off that night even though appt was 2 days away. That way no water damage. have me drop it off that night even though appt was 2 days away. That way no water damage. More
by Lenamonger_99
Employees Worked With
Nancy Showers
July 02, 2021
Great service advisers. Friendly & accommodating. Was in and out in a fair amount of time as promised and out in a fair amount of time as promised More
by rsqmed15
Employees Worked With
June 28, 2021
I took my truck in for an oil change and got it back with the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it would the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it wouldn't pull all of the leather away from the door at one time if it was the heat. They attempted to "fix it" by tucking the leather into the door frame and bending some of the window trim. The leather was still sticking up after the attempted "fix" if you could call it that. I spend a lot of time in the truck and know all of the little nuances of it, and I was less than thrilled to get it back damaged then get a half hearted explanation for the damage and no actual attempt to make it right. More
by rogersnathaniel
Employees Worked With
