Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Extremely professional amd personable staff!! Every encounter I had with a staff member was pleasant, and professional from the moment I walk in the door and was greeted promptly, to the time I le Every encounter I had with a staff member was pleasant, and professional from the moment I walk in the door and was greeted promptly, to the time I left. All of my questions were answered, and they went above and beyond with the servicing of my vehicle. The Chesapeake branch will be my first stop if anything goes wrong with my vehicle in the future! More

Completely Frustrating Experiences. 2nd Terrible Experience. Returned my vehicle (5) times last year to rectify a problem that cost me $1,300.00 dollars and didn't fix the vehicle. Spen 2nd Terrible Experience. Returned my vehicle (5) times last year to rectify a problem that cost me $1,300.00 dollars and didn't fix the vehicle. Spent the year driving a car around with a mind of its own. RETURNED a year later with the same issue and was charged $495.00 dollars, guess having a warranty was a joke. The car went down a day after getting it back. Check engine light and several others remain stuck on.A call to the service desk hasn't been returned, it's ok. IM DONE !! More

Scheduled Service Turn Around Scheduled service oil change and tire rotation. Dropped off on time and was ready when promised. Check in and Check out very easy. Customer Service Scheduled service oil change and tire rotation. Dropped off on time and was ready when promised. Check in and Check out very easy. Customer Service continues to be stellar for this location! Very Pleased. More

Quick Excellent customer service. Came in with no appointment. Was in and out in a jiffy. Professional, knowledgable service advisors. My Jeep Compass t Excellent customer service. Came in with no appointment. Was in and out in a jiffy. Professional, knowledgable service advisors. My Jeep Compass thanks you for treating him right. More

Brake job I own a 2017 charger Daytona 392. When my brakes started to squelch hall went out of their way to get my brakes fixed and have dodge cover the repairs I own a 2017 charger Daytona 392. When my brakes started to squelch hall went out of their way to get my brakes fixed and have dodge cover the repairs. Berna did an outstanding job taking care of my car. Hall is the only place I will take my Daytona More

Awesome Receptionist! Berna Aguirre is absolutely amazing!!! I love talking with her and laughing about the day. She truly is one of a kind!! Please promote or give huge ra Berna Aguirre is absolutely amazing!!! I love talking with her and laughing about the day. She truly is one of a kind!! Please promote or give huge raise!! More

Great customer service Even though I'm having issues with a brand new 2018 jeep wrangler JL Berna has been very good and is the epitome of customer service .She made me fee Even though I'm having issues with a brand new 2018 jeep wrangler JL Berna has been very good and is the epitome of customer service .She made me feel very relaxed and comfortable despite my nightmare with my purchase of this jeep wrangler More

Bernanke Rocks! After receiving a Notice from the Dealership that Regular Maintenance and Service was due, I called and was promptly scheduled for a visit at a conven After receiving a Notice from the Dealership that Regular Maintenance and Service was due, I called and was promptly scheduled for a visit at a convenient time. Upon arrival BERNA did the necessary administrative paperwork and then arranged for a ride home for me. Upon completion of the service, Berna contacted me and I returned to the Dealership where my Jeep was serviced and ready to go. Thanks Berna, for your Professionalism in making my Service call go smoothly!!! More

Defective part My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called me back she confirmed that the maintenance department agreed with my diagnosis. She said my truck would be in the shop for four days end it was completely covered under warranty zero dollar deductible and a free one rental vehicle for me to use in the meantime. Although I was a little upset about my truck being in the shop and being so new, I was very pleased with the service and they got the job done in three days instead of four. More

Recall Issues, Great Customer Service This dealership has been the main one I've gone too since getting my 2013 Dodge Charger. Eileen and Berna have been great anytime I have to come in, e This dealership has been the main one I've gone too since getting my 2013 Dodge Charger. Eileen and Berna have been great anytime I have to come in, even with an emergency situation as my last one was. My only complaint was the time length it took to get my recall parts in to get the recalls corrected. I had to wait a month and a half for a part. Though this normally wouldn't have been an issue, my alternator was on the recall and had left me sitting once before. The day before I was finally able to get the part replaced, the alternator almost caught fire when leaving work. However, I called and they were able to bump my appointment up to that day and I had it towed right there. All in all, I would definitely recommend this dealership! More