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Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Chesapeake, VA

4.3
714 Reviews

714 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

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December 16, 2020

This is an excellent jeep dealership. The tech Cunningham is outstanding with customer service highly recomnend. Fast and accurate service from the jeep technicians . Great More

by Winter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torin cunningham
Dec 17, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 04, 2020

Hall is always very fast and very efficient. They have the best customer service team in the Hampton Roads Area! They do it all, from Sales to Service, always satisfied with their quality of work. You wil More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bandera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

November 18, 2020

The communication from the service center is poor at best, but at least the quality of their work is decent. I would take my truck elsewhere if I knew of another trusted diesel mechanic that gave me be More

by Etcmusn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
Nov 19, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Hi, thanks for your high star rating! We hope to be of service to you again! Take care!

November 13, 2020

This dealership is high tech and very super user friendly. The service reps are knowledgable and very professional. Very helpful with every step of the process from drop off to pickup. More

by mkirbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Nancy Showers
Nov 16, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Mkirbo, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 26, 2020

Today was a very pleasant experience. I was in at 8AM and out before 10AM. My advisor, Stephen, was professional, friendly, and kept me updated with what was going on. Great job! More

by MamaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
Oct 28, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

October 11, 2020

I was impressed with the new facility. Everytime I bring I was impressed with the new facility. Everytime I bring my vehicle in for service, I am satisfied. Thank you, keep up the good work. More

by fhart9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
Oct 14, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 09, 2020

I NEVER GONE GO BACK HERE AGAIN , BAD BUSSINESS ,AND DONT APOLGIZE FOR THERE ,MISTAKE!!! WHAT A BUMMER !! I LOST A WHOLE DAY OF PAY AND THEN ,HAD TO DRIVE BACK WITH MY C.V BOOT LOOSE !! THE WORSE PLUS T More

by yolanda4blunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cynthia Walker, Lennox Wood
Oct 23, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Thank you for reaching out to us. It is our understanding that you’ve recently spoken with our Service Manager, Kevin Cooke, regarding your experience and he has been able to resolve your concern. Your satisfaction is important to us, and we appreciate the opportunity to continue earing your confidence. If you have any further questions, please do not hesitate to contact Kevin directly at 757-966-7241. Thank you.

September 15, 2020

In and out in no time. Service department is great. I always request Steven as my service representative. He is always friendly and professional ! Great job More

by Neetah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
Sep 17, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 14, 2020

Not the best. Always trying to get over on you. Price too high for parts and poor costumer service. I just don't trust their judgement. I always feel like I'm being scammed when I go there. More

by Yvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nancy
Sep 28, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Yvette, thank you for your feedback. Unfortunately, we have been unable to locate any records in our database for the name provided in this review. Our Service Manager, Kevin Cooke, would like to speak with you personally regarding your experience. At your convenience, please contact Kevin directly at 757-233-8200. We hope to speak with you soon. Thank you.

September 10, 2020

I just had the worst experience with service at this dealership I have been coming to for 4 years. I took my car in because I had a leak in my sunroof. I also had a problem with a rear window motor. I More

by BB
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Harvell
Sep 23, 2020 -

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Thank you for reaching out to us; we apologize if you feel that you’ve had a less than positive experience at our dealership. It is our understanding that you’ve recently spoken with our General Manager, Paul Trace, regarding your experience and he has been able to resolve your concerns. If there is anything else we may be of assistance with, please do not hesitate to contact Paul directly at 757-966-7214. Thank you.

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