Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

This dealership is high tech and very super user friendly. The service reps are knowledgable and very professional. Very helpful with every step of the process from drop off to pickup. friendly. The service reps are knowledgable and very professional. Very helpful with every step of the process from drop off to pickup. More

Today was a very pleasant experience. I was in at 8AM and out before 10AM. My advisor, Stephen, was professional, friendly, and kept me updated with what was going on. Great job! out before 10AM. My advisor, Stephen, was professional, friendly, and kept me updated with what was going on. Great job! More

I was impressed with the new facility. Everytime I bring I was impressed with the new facility. Everytime I bring my vehicle in for service, I am satisfied. Thank you, keep up the good work. I was impressed with the new facility. Everytime I bring my vehicle in for service, I am satisfied. Thank you, keep up the good work. More

I NEVER GONE GO BACK HERE AGAIN , BAD BUSSINESS ,AND DONT APOLGIZE FOR THERE ,MISTAKE!!! WHAT A BUMMER !! I LOST A WHOLE DAY OF PAY AND THEN ,HAD TO DRIVE BACK WITH MY C.V BOOT LOOSE !! THE WORSE PLUS T DONT APOLGIZE FOR THERE ,MISTAKE!!! WHAT A BUMMER !! I LOST A WHOLE DAY OF PAY AND THEN ,HAD TO DRIVE BACK WITH MY C.V BOOT LOOSE !! THE WORSE PLUS THE WARRANTY SUCKS!! More

In and out in no time. Service department is great. I always request Steven as my service representative. He is always friendly and professional ! Great job always request Steven as my service representative. He is always friendly and professional ! Great job More

Not the best. Always trying to get over on you. Price too high for parts and poor costumer service. I just don't trust their judgement. I always feel like I'm being scammed when I go there. high for parts and poor costumer service. I just don't trust their judgement. I always feel like I'm being scammed when I go there. More

I just had the worst experience with service at this dealership I have been coming to for 4 years. I took my car in because I had a leak in my sunroof. I also had a problem with a rear window motor. I dealership I have been coming to for 4 years. I took my car in because I had a leak in my sunroof. I also had a problem with a rear window motor. I understand that circumstances make getting the window parts more difficult right now. But there is no excuse for having my car for 10 days and not communicating in a professional way. Steve NEVER took my calls. He would only text me during the whole time my car was there. I think we actually talked on the phone once the entire time. After I picked up my car I called him again, left a message, and asked for a Manager to call because I thought the leak might be happening again. Steve texted (of course) and said ok. 30 minutes later I had to call because no one called me. During the call, the Manager, did take time to talk through the service that was done and pointed out things to look for to verify the leak. Unfortunately, he also insulted me in the process by insinuating that as a woman I must hold on to the grab bar when my husband is driving. There is no excuse for how this situation was handled despite their claim that a lack of staff overwhelmed them. It makes me think twice about ever purchasing another vehicle from this dealership. More

Darla gave me world class service today. After having been told by telephone it was unknown what time or how long it would be before I could get an oil change, I walked in to find out what type of oil h been told by telephone it was unknown what time or how long it would be before I could get an oil change, I walked in to find out what type of oil had been used previously. Darla listened to my need and took my truck right in. No hesitation. That’s what I call service. More

Stephen Harvell is the one bright star, in working with this dealership. He is always friendly, responsive, and goes out of his way to help work out the best solution for your issue. FIVE STARS TO HIM, e this dealership. He is always friendly, responsive, and goes out of his way to help work out the best solution for your issue. FIVE STARS TO HIM, every time! My only complaint, and this is through no fault of his, is having an appointment for a mere oil change, and still waiting 1 hour and 50 minutes to get out of there. If I were a walk-in, I could see it, but with an appointment, this is a ridiculously long wait for this simple service, and a waste of a customer's valuable time. More