Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Chesapeake, VA
718 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
718 Reviews of Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center
Sort by
May 25, 2021
Great service with honest and trustworthy feedback! Was in and out of the service department in no time. I recommend this dealership to all my friends! in and out of the service department in no time. I recommend this dealership to all my friends! More
by Rodney
Employees Worked With
Ty Brown
May 22, 2021
I like it that it only takes a few minutes to make an appointment over the. Then once you arrive everyone speaks and is polite. appointment over the. Then once you arrive everyone speaks and is polite. More
by Raiford9566
May 18, 2021
Love the new dealership building, but lacks customer service experience. Two people were at their desks when i pulled in. No one greeted me. One avoided eye contact and got up and left her desk, othe service experience. Two people were at their desks when i pulled in. No one greeted me. One avoided eye contact and got up and left her desk, other gentleman literally sat there and finished his paperwork before even looking up to say hello to me. Checked my car in but was limited on conversation and Jeep Wrangler knowledge. Was directed to go inside to lounge to wait. I asked for prices of items that were displayed in service area and told to go to parts desk since he didn’t know. When i walked in and passed another employee at the cashiers desk, i smiled at the young lady sitting there and she ignored me after we made eye contact and continued to eat her lunch. I went straight to parts desk and asked for prices and that gentleman said he could only look things up if i had a parts number! I asked if there was a price list for wrangler parts and he said there should be a catalog but he thinks they were out of stock in the lobby. I asked him to check in back for one and he said no he couldn’t leave the desk…… so the building is great but the staff need better training or at least the ability to say hello to people…. More
by sophia.lyanda
Employees Worked With
May 15, 2021
The state inspector didn't take his time on removing the old glue from the old inspection sticker on my windshield. But still great service. old glue from the old inspection sticker on my windshield. But still great service. More
by Sin
Employees Worked With
May 07, 2021
Always an easy process from scheduling service to pick Always an easy process from scheduling service to pick up. I’ve never had an issue with service in the 6 years I’ve been a customer. It’s a great Always an easy process from scheduling service to pick up. I’ve never had an issue with service in the 6 years I’ve been a customer. It’s a great thing when you have absolute trust in your service team to keep your vehicle safe on AND off the road! More
by Carrie Delaney
May 03, 2021
Hall’s experience the service advisor and technicians gave me a joy and confidence that there are people who really care about your car well being. Many thanks gave me a joy and confidence that there are people who really care about your car well being. Many thanks More
by Eugene Slaughter
Employees Worked With
May 03, 2021
Nicole took very good care of my vehicle. She explained every check very clearly. She also let me know what to expect for my next visit. Thank you! every check very clearly. She also let me know what to expect for my next visit. Thank you! More
by Dave
Employees Worked With
April 29, 2021
Service was prompt, professional and they took care of both the problems with my jeep. Nicole was very helpful in pointing out the alignment problem and her quote on the time frame was close. both the problems with my jeep. Nicole was very helpful in pointing out the alignment problem and her quote on the time frame was close. More
by drvnbark
Employees Worked With
April 29, 2021
Great service, very professional and pleasant to work with! Showed interest in the customer. Would highly recommend this dealership. Will return for service in the future. with! Showed interest in the customer. Would highly recommend this dealership. Will return for service in the future. More
by Cindy Jackson
Employees Worked With
