Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Nicole is awesome, best service ever. .... really make it worth being apart of southern auto. .... really make it worth being apart of southern auto. More

Appointment was easy to make. Staff were professional and service completed in timely manner. The customer waiting area was clean. Staff were professional and service completed in timely manner. The customer waiting area was clean. More

I had a good experience with the service department. Nicole was great. I would recommend you to a friend. Nicole was great. I would recommend you to a friend. More

I originally had an appointment for 27 May, Memorial Day, booked online, so I wouldn’t have to miss work. I even got 3 reminders. I show up and the place is closed. Why allow people to book appointments on booked online, so I wouldn’t have to miss work. I even got 3 reminders. I show up and the place is closed. Why allow people to book appointments online for obvious days off? I know you have a web developer. Please adjust the website so picking erroneous days isn’t an option. I was very frustrated that day and wasted my time. I just started a new job and don’t have enough vacation bank to just take a day off, so I thought I was being wise by scheduling on a holiday. Once I rebooked the service everything was grand. More

I was given a price for diagnostic fee and told that if the work needed to be done fail under the diagnostic, there would be no extra charge. True to their word, my truck was diagnosed and fix within a day the work needed to be done fail under the diagnostic, there would be no extra charge. True to their word, my truck was diagnosed and fix within a day, and inspected shortly afterwards. The service and the customer service were perfect More

Got my truck back on the road in record time, Nicole kept me up to date throughout. me up to date throughout. More

Satisfied with the service! I like the video review of findings and the text message communication. I like the video review of findings and the text message communication. More

Appointment time isn’t actually an appointment time. Didn’t even look at my car on the day of the appointment. Or let me know before the end of day that it wasn’t going to get looked at so I could have Didn’t even look at my car on the day of the appointment. Or let me know before the end of day that it wasn’t going to get looked at so I could have made an appointment somewhere else. I would also say that whoever I spoke to on the phone the day after I dropped the car off inquiring of the status was incredibly rude. More

The work was done & I appreciated the time they took to check out my Jerp check out my Jerp More

My issue would be that the prices are a little steep. Also Not providing any discounts for disabled people, military, EMS, etc. With pricey diagnostic, parts/labor repairs cost, also shop fees, you w Also Not providing any discounts for disabled people, military, EMS, etc. With pricey diagnostic, parts/labor repairs cost, also shop fees, you would think dealership would make it easier for the paying consumer. With most newer gas/ev vehicles having to have their vehicles repaired at dealerships anyway. However, service repairs in general, are still great! More