Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Was a customer of Hall Jeep, excellent service. My 2015 Jeep needed extensive service and Hall was wonderful. Spent $4500 on my repair. Southern is a nightmare. Confirmed my service with the sp My 2015 Jeep needed extensive service and Hall was wonderful. Spent $4500 on my repair. Southern is a nightmare. Confirmed my service with the specialist, then my son followed me to Southern, and the woman at the service center was rude, and stated repeatedly, "We have no record of you scheduling service, you must have called the wrong location." She argued with me and I ended up walking out. Her comment to me, "Have a NICE day sir." I went to Starr Motors and got the repair, which was $3500. The communication and service was great at Starr! I will not bring any of my 4 cars (one Jeep 2015, one GMC truck 2014, and two Toyota 4-Runners) to Southern. BTW, I called Kevin twice and texted him twice through the Southern website. No response. I am writing a letter to the General Manager. I am also in the market for a new Jeep and I will be custom ordering it. Certainly not from Southern. More

The most dog xxxx dealership I’ve ever been to would not recommend this dealership recommend this dealership More

They got me in very quick took care of my issues with my oil change and sent me on my way very pleasant and cooperative oil change and sent me on my way very pleasant and cooperative More

Quick service. Great updates on the repairs being performed. Service rep. was able to explain what was done to the truck and why. Great updates on the repairs being performed. Service rep. was able to explain what was done to the truck and why. More

Repair work was done well. Charges were not explained at all. Communication on schedule was poor. Had an appointment specifically for the problem we had, yet was not told ve Charges were not explained at all. Communication on schedule was poor. Had an appointment specifically for the problem we had, yet was not told vehicle wouldn’t be ready until end of day. Wasn’t a problem, but communication would have been appreciated. Pick up was poor. Weather was perfect, vehicle was brought inside where it was trapped instead of just bringing it around front for pick up . More

Keep me informed on the progress and was very professional. Help me out with what was going on with my truck professional. Help me out with what was going on with my truck More

Was able to get an appointment same day and happy with seeing a video on the process of my inspection being handled. seeing a video on the process of my inspection being handled. More

Very clean establishment with good customer service. Love the free water and espresso coffee machine Love the free water and espresso coffee machine More

I have bought about 8 cars from you I sent a email to Daniel roebuck and never got a reply Daniel roebuck and never got a reply More

The lobby was very clean and tidy during my wait for my car to get an oil change done! Really didn't expect it to take over an hour though. car to get an oil change done! Really didn't expect it to take over an hour though. More