Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Easy to make service appointment online. Nicole was professional, polite and answered all my questions and concerns. Looking forward to the next service appointment. Thanks! Nicole was professional, polite and answered all my questions and concerns. Looking forward to the next service appointment. Thanks! More

excellent service, significant improvement from the greenbrier dealership, waiting area is clean and updated, service was impecable greenbrier dealership, waiting area is clean and updated, service was impecable More

I thought the costumer service agent did a good job with explaining everything that was done and she was nice and pleasant to work with. explaining everything that was done and she was nice and pleasant to work with. More

Service was reasonable but the initial text about the issues apparently didn't send so we waited an extra day to get the diagnosis. issues apparently didn't send so we waited an extra day to get the diagnosis. More

Staff was friendly and fast. I appreciated their overall approach, makes your service dept a great part of the dealership. I appreciated their overall approach, makes your service dept a great part of the dealership. More

This service center saved our wedding! Two vehicle breakdowns (not kidding) the day before we were to leave for our destination wedding and they pulled techs to get BOTH vehicles back on t Two vehicle breakdowns (not kidding) the day before we were to leave for our destination wedding and they pulled techs to get BOTH vehicles back on the road before they closed that day!!! More

Pricing was way too expensive. Found somewhere that did the same service for way cheaper. I also felt like I was being talked down to as if I didn’t know anything about my vehicle. Found somewhere that did the same service for way cheaper. I also felt like I was being talked down to as if I didn’t know anything about my vehicle. Also had issues with a sloppy job from the mechanics. More

Got an oil change and tire rotation. All went well but the time. It took over two hours while I waited All went well but the time. It took over two hours while I waited More

The lady who helped me out is the only person I trust at this dealership. this dealership. More

My vehicle will never return to the Southern Chesapeake location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported fo location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported for the seat repairs or replacement were never completed. I’m not sure the authorization was ever requested as we were told. We stopped be and checked 2 times in 8 weeks and were told Jeep has not responded. I’m also not sure the safety recall campaigns were ever performed because I still get notifications to have them done. The service is the worst I have ever experienced. I should have purchased another Navigator instead of a Wagoneer! I still keep getting notification from the maintenance report and car fax about warranty services that were performed by some dealer in St. Louis, MO. I’ve made call and have been told a typo was made but the record can’t be changed. More