Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Ms Arial offered good, Courteous professional service All the staff offered prompt polite service. Ms Arial deserves a raise. All the staff offered prompt polite service. Ms Arial deserves a raise. More

We were disappointed after coming in for a simple oil change and later realizing that the technician left a screw off on the belly panel under the car and it was hanging down. I had to drive over an hour change and later realizing that the technician left a screw off on the belly panel under the car and it was hanging down. I had to drive over an hour just to retrieve the hardware that he didn’t put back where he found it. It really called into question the quality of the work and left us feeling very dissatisfied with the experience. More

By me being supervisor it very hard to Get dates on the vehicle most the police car the vehicle most the police car More

Everyone was extremely nice and the service was completed in a timely manner. Thank you so much! I will definitely be back again. in a timely manner. Thank you so much! I will definitely be back again. More

The Service department was fantastic and the professionalism of the staff will keep me coming back. I was there to have preventive maintenance performed on the Jeep Grand Cherokee. Nicole was ho professionalism of the staff will keep me coming back. I was there to have preventive maintenance performed on the Jeep Grand Cherokee. Nicole was honest about the recommendations and even gave an estimate of what my next visit could be. I was really appreciative of how the Service team treats their customers. During my visit I was approached by Chris, I assume Christina, who asked about the Jeep and why I was there. We talked about a lot of things and the topic of trade in came up. I asked if she was trying to sell me a car and she assured me she wasn’t. Technically what she said was correct, her job was supposed to go over options. Chris the sale manager was the person who was going to try to sell me a car. I wasn’t there to buy a car, I was there to get my vehicle serviced. In the end, Chris (the sales manager) said he couldn’t work the deal out to get to the payment I currently make. Which I was fine with but he seemed disappointed. Then asked if I could go to a monthly payment of 1100 or 1200 a month. Clearly he didn’t get the message I would not go over a 1000 a month. Clearly he was more interested in the sale than the needs of the customer. The service department understands the needs of the customer More

dealing with your service department was nice, your employees are very knowledgeable about the vehicles they service employees are very knowledgeable about the vehicles they service More

The service was great. I would recommend friends to come and have their cars done. Get our own time. I would recommend friends to come and have their cars done. Get our own time. More

Everything was wonderful! They always treat me well. The wait time was not that bad despite the fact that I made the appointment late. They always treat me well. The wait time was not that bad despite the fact that I made the appointment late. More

Always great service, wait time was not as long as expected. Will definitely recommend and continue to come back. expected. Will definitely recommend and continue to come back. More

Impossible to reach the service department. I told them I needed my jeep back the same day for work the next day. I didn’t get back to the next day missing work. I told them I needed my jeep back the same day for work the next day. I didn’t get back to the next day missing work. More