Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Friendly, knowledgeable and professional staff. Selection of vehicles was good and the Southern network of dealerships offers even greater choices. Selection of vehicles was good and the Southern network of dealerships offers even greater choices. More

Had a great experience at the dealership. Viewed one vehicle and expect to return for possible purchase. Viewed one vehicle and expect to return for possible purchase. More

Issue not resolved. Still waiting to know if the part was ordered. Was told by a service agent that it was ordered around 02NOV24 and after about two weeks and multiple Still waiting to know if the part was ordered. Was told by a service agent that it was ordered around 02NOV24 and after about two weeks and multiple calls and texts later received no confirmation. Then spoke with the service manager directly and they stated it would 5-7 business days and that was over three weeks ago. We still have not heard from the service department with an update or way forward again after multiple calls and voicemails this week 13DEC24. More

Indeed, the CDJR Chesapeake service was far from exceptional and actually required my check up on work completed prior to me leaving the dealership due to my lack of trust. And yes, I turned in my exceptional and actually required my check up on work completed prior to me leaving the dealership due to my lack of trust. And yes, I turned in my vehicle immediately for deficiencies correction because work was simply not done (e.g.: the coolant check). I highly recommend Southern CDJR Chesapeake personnel become familiar with MOPAR website requirements of the "Express Lane" service rather than staying on their own program. More

Very impressed with staffing‘s ability to get the job done. And do it within my schedule done. And do it within my schedule More

Just seem to be met with an attitude every time I come in to service even when I have an appointment to service even when I have an appointment More

Nicole and the team were absolutely amazing to me. My issue is with the policy and principle of my case. My warranty covered the part, which is fantastic, but the part was on back order for 3-4 weeks. My issue is with the policy and principle of my case. My warranty covered the part, which is fantastic, but the part was on back order for 3-4 weeks. Why am I responsible to pay for a rental car, out of pocket, for something that isn’t my fault? I understand paying for a certain period (length of repair) but to have to pay for a back order? I highly disagree with that and think it’s ridiculous and rough on anybody’s pocket. Again, the employee and stores were amazing to me, it’s just the principle of what I said above. More

Good coffee in waiting area, friendly staff, the work is performed on a timely manner. performed on a timely manner. More

Nicole is amazing at her job and is super helpful! ! Would recommend this place to other people! ! Would recommend this place to other people! More

Every time I come to the dealership, they staff is always super helpful and always smiling. I love Western Branch dodge!! super helpful and always smiling. I love Western Branch dodge!! More