Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

I feel that Dodge could do better with supplying loaner vehicles when large items such as transmissions are backordered for multiple months. vehicles when large items such as transmissions are backordered for multiple months. More

It appears that the requested work was satisfactorily completed, but I am not pleased with the arrangements and communication surrounding my visit. In an April visit to Southern, the paperwork for my completed, but I am not pleased with the arrangements and communication surrounding my visit. In an April visit to Southern, the paperwork for my van and another van were mixed up at check-out time. After some checking, I was assured that the recommendations to replace the front tires and rear brakes applied to my van (which it appears was correct). Recently, I scheduled the tires and brakes repair. I dropped my van off Monday night for a 7:45 Tuesday morning appointment. There were no envelopes for the after-hours dropbox, so I had to use a scrap paper to attach my contact information and instructions to my keys. The van wasn't inspected until mid-afternoon, only to confirm the very reasons I scheduled the appointment, that the tires and brakes needed to be replaced. I quickly approved the work around 3:00. Assuming the van would be finished, I called back at 5:24, at which time I was told the tires wouldn't be in until the next day, and the brakes would be done at the same time. I had no choice but to leave the van at the shop. On Wednesday afternoon, I was told that the brakes wouldn't be in until the next day! So, instead of having to grab the van and take it back again, I chose to leave it at the shop again. Late morning on Thursday I was notified that the van was finished. Thankfully, I was able to borrow my wife's vehicle for part of the week, but I missed some work and leisure activities, because I didn't have my van when expected. I don't understand how Southern wasn't prepared to do the repair Southern told me I needed through a previous inspection, when my booking appointment clearly stated the reason for the appointment. Also, why did it take until mid-afternoon to do the initial inspection, when the appointment was for 7:45 AM? Thank God I didn't stay at the dealership for this repair. Further compounding all of this is the stretched out delays getting both the tires and brakes. If I had known that both wouldn't be in for two days, I may have chosen to get the van back until the parts were in. There was no complex diagnosis or repair required for this visit, and I don't understand how it went so horribly wrong. I have had pleasant interactions with the staff, including Nicole, during this visit and in past visits. However, I am disappointed that many days after I sent information about my experiences, the service department has not followed up on my concerns. More

GREAT; Haley Moore, was very helpful in letting me know about the work being done. about the work being done. More

Horrible service, damaged my car, no communication, oil leak after an oil change. Car smoked on highway. Safety concerns. leak after an oil change. Car smoked on highway. Safety concerns. More

Great Service. Very informative. Did not keep my jeep over two days. Will take back Very informative. Did not keep my jeep over two days. Will take back More

Professionalism in customer service. Marked difference in other dealerships I have used. I plan to come again for my inspection. Thank you Nicole!!!! Marked difference in other dealerships I have used. I plan to come again for my inspection. Thank you Nicole!!!! More

Love this place, they took me after a scheduling mix up that was no fault of theirs. Everything was completed to my satisfaction. I highly recommend getting service here. that was no fault of theirs. Everything was completed to my satisfaction. I highly recommend getting service here. More

The dealership is very good. The stuff really cares about the customers and find the best car options. The stuff really cares about the customers and find the best car options. More

Service representative did not quote accurate time repair would take. Someone at the dealership tore my window coating. would take. Someone at the dealership tore my window coating. More

Welcoming environment upon stepping out my car. The staff took great care of us. We will be back! The staff took great care of us. We will be back! More