Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Everything went well. The staff was great and was able to point me in the right direction. The staff was great and was able to point me in the right direction. More

Great service and quick turnaround. I was able to get a same day appointment. The part arrived the following morning and I was out that same afternoon. I was able to get a same day appointment. The part arrived the following morning and I was out that same afternoon. More

Outstanding service from true professionals. From my service team leader, Nicole...for several years...to the mechanics in the shop. And especially to the unknown mechanics who performed my"road From my service team leader, Nicole...for several years...to the mechanics in the shop. And especially to the unknown mechanics who performed my"road force" wheel balancing....outstanding job...Thanks to the my team. More

My vehicle will never return to the Southern Chesapeake location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported fo location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported for the seat repairs or replacement were never completed. I’m not sure the authorization was ever requested as we were told. We stopped be and checked 2 times in 8 weeks and were told Jeep has not responded. I’m also not sure the safety recall campaigns were ever performed because I still get notifications to have them done. The service is the worst I have ever experienced. I should have purchased another Navigator instead of a Wagoneer! I still keep getting notification from the maintenance report and car fax about warranty services that were performed by some dealer in St. Louis, MO. I’ve made call and have been told a typo was made but the record can’t be changed. More

I've always been passed with The dealer dealership. There are new owners and they have a automated phone directory that takes you through about 3 different locations. Ounce you arrive they are not spea There are new owners and they have a automated phone directory that takes you through about 3 different locations. Ounce you arrive they are not speaking with the location you will have your service done. We made an appointment to drop off our vehicle overnight for inspection the next day. Non approached and we called the "dealer phone number" to be told that things were progressing and that they would call when ready. They verified my phone for a callback. Two hours later we drove to the dealership and were told that they didn't even see is in their system and questioned whether we had dropped of the car in their key drop box. Destiny, the on-site rep premed the drop box and found two others request envelopes in addition to ours. She did a great at responding to the obvious error and placed or vehicle into the shop and called the others. I'm not a fan off the phone directory as I fought putt they hedge had issues like this since the takes over. More

I pulled in and immediately was greeted, since I had an appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so e appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so easy and they were polite More

The dealership had excellent customer service. Everyone was friendly and was willing to help. The mechanics seemed to be knowledgeable Everyone was friendly and was willing to help. The mechanics seemed to be knowledgeable More

Very knowledgeable and keeps you up to date with everything that's going on. Very customer service friendly everything that's going on. Very customer service friendly More

They're so friendly and helpful, Haley was the best at keeping in touch with us keeping in touch with us More

Long wait time, extremely high prices and the inability to support customer needs to name a few to support customer needs to name a few More