Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Nicole is always welcoming, helpful and informative. I look forward to seeing her new nail designs I look forward to seeing her new nail designs More

They were timely with the appointment and return of the vehicle with the issue corrected vehicle with the issue corrected More

Very quick service (less than an hour for tire rotation/ oil change/ state inspection), had a great experience with the representative. oil change/ state inspection), had a great experience with the representative. More

Work took a long time. I dropped off at 10 and it wasn't ready until almost 4:30 I dropped off at 10 and it wasn't ready until almost 4:30 More

Difficult to get ahold of. Poor communication. I question the organization of the service department. Friendly folks though, when you do make contact. Poor communication. I question the organization of the service department. Friendly folks though, when you do make contact. More

Kathy was great. Giving me a shuttle ride home and back made a world of difference. Giving me a shuttle ride home and back made a world of difference. More

Always great to deal with the service department at Southern. Work is always done quickly, professionally and at a reasonable price. Southern. Work is always done quickly, professionally and at a reasonable price. More

Even though you could not fix the water leak you correctly identified the problem. Body work is required and you do not offer that service. So thank you. I found a solution else where. Dr James correctly identified the problem. Body work is required and you do not offer that service. So thank you. I found a solution else where. Dr James Richards More

Repair work was done in a timely manner and staff was very nice and courteous very nice and courteous More

On December 23rd, my Dodge broke down, leaving my family stranded and causing us to miss our holiday travel plans. Since this is the only vehicle that safely fits all three of my children, I called Southern stranded and causing us to miss our holiday travel plans. Since this is the only vehicle that safely fits all three of my children, I called Southern Dodge on the 26th (first day open after the holiday) for urgent assistance. I was told I couldn’t be seen that day, and I was given an appointment at 7:30 AM the next morning, December 27th. I towed the vehicle to the dealership that night, December 26th and checked in at the desk with Ashley J. (Assistant Service Manager) and explained the critical nature of my situation. Her dismissive attitude of “Well, I guess you’re screwed,” was shocking and unprofessional. The following day, I called multiple times to check on the vehicle; once at 9:30 AM, then at 3 PM, 4 PM, and 5 PM. Only my first call at 9:30AM was answered and I was told my car hadn’t been looked at yet. Subsequent calls went unanswered until my wife finally reached someone after calling from her phone, only to hear that no one from service was available and that we’d have to wait until the next day, December 28th. On Saturday, December 28th I visited the service desk in person and was told the car still hadn’t been looked at even though my appointment was for 7:30AM on December 27th. I was told that now it wouldn’t be seen until Monday, December 30th. Worse, it became clear that the Assistant Service Manager hadn’t properly checked in the vehicle or assigned it to a mechanic (as told to me by the service desk attendant). The dismissive attitude continued with another version of “Well, I guess you’re screwed.” Forced to find alternatives, I had the car towed again this time from Southern Dodge to another shop. When retrieving the vehicle from the Dodge parking lot, I found the car unlocked and my wife’s $400 sunglasses were stolen. It’s clear someone from the dealership had been in the car, as it had a dealer number hanging from the rear-view mirror. It sat unlocked for days on the car lot. This experience not only demonstrates a complete lack of unprofessional behavior but also a lack of respect for customers and their property. Other signs of poor management—such as torn chairs in the waiting area and a broken coffee machine—further reflect a general disregard for customer care. Resolution Requested: I request reimbursement for: • $35 for towing the car from southern dodge to another shop. • $400 for the missing sunglasses. This ordeal has led me to lose trust in your dealership—not only for service but also for a planned 2025 Dodge vehicle purchase. I hope you will address these issues immediately and offer a resolution promptly. More