Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

The customer service portion of my experience was fine. The services rendered on my vehicle were subpar. I had my brake rotors and pads replaced along with a couple of recalls that needed to be addressed The services rendered on my vehicle were subpar. I had my brake rotors and pads replaced along with a couple of recalls that needed to be addressed. I’m assuming the recalls were fixed but there’s no way for me to actually check. The brake service cost around $1,100.00 which to me seemed reasonable since dealerships usually cost significantly more than a standard service shop. Everything seemed to be working well when I left the dealership until I heard a squeal when approaching a red light. After doing a little research on the parts used to complete my brake job, I found that Mopar uses a company named Bproauto to supply them with certain “OE” parts. The brake pads do not contain any ceramic material so basically they’re cheap semi-metallic pads. I’m assuming the mechanic forgot to apply anti-squeal to the back of the pads before installing since I noticed the squeal immediately upon leaving the dealership. I’ll be servicing my own brakes from now on. More

This dealership is world renowned, I would recommend them to everyone I come across, that’s a fact without question! to everyone I come across, that’s a fact without question! More

V e r y g o o d. S e r v I c e S e r v I c e More

We have been very happy with the service we have received. Everyone has been friendly and have taken the time to explain service items to us. received. Everyone has been friendly and have taken the time to explain service items to us. More

This dealership charge me twice for engine check light on after keeping my truck all day for less than a 30 minutes repair, I had a diagnosis done before I made an appointment with Southern which wasted my t after keeping my truck all day for less than a 30 minutes repair, I had a diagnosis done before I made an appointment with Southern which wasted my time and someone else's and at the end of the day truck not ready after a 7:30 appointment that morning, Southern inform me it would be ready by the end of business day the next day, I needed my truck before that reason for making the appointment, but the place that repaired it for me had it done less than 30 minutes and six hundred dollars less, so this service center may have lost a customer. More

Thru were very kind and patient with me. They explained everything to me in a way that I could understand. They worked efficiently and got me back on the road very quickly! They gave me co They explained everything to me in a way that I could understand. They worked efficiently and got me back on the road very quickly! They gave me confidence back in my vehicle. More

I've had no problems with this dealership they have been professional everytime I've had a problem with my vehicle professional everytime I've had a problem with my vehicle More

Great experience again with Southern Chrysler Dodge Jeep dealership. Easy to schedule and quick turnaround dealership. Easy to schedule and quick turnaround More

Very good service and attentive personnel who help me get the oil change and state inspection done correctly and timely. the oil change and state inspection done correctly and timely. More

Good communication, but it took longer than we expected. Parts were the issue. Long time coming in. Parts were the issue. Long time coming in. More