Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Thank you Mike for great service and kindness, skillful technicians, I got my tire rotation, oil change and he reminded me that inspection was due… so, he saved me another trip! technicians, I got my tire rotation, oil change and he reminded me that inspection was due… so, he saved me another trip! More

Had to wait both at check in and checkout as there was only one person working both times. Other than that service was fine. only one person working both times. Other than that service was fine. More

I really appreciate the convenient location from my home. Also the courtesy shown by the employees. Also the courtesy shown by the employees. More

Angela has customer service expertise that is rarely seen and very much appreciated. She has a client first mentality and only presented to me the best of customer service. I would utilize her experience in and very much appreciated. She has a client first mentality and only presented to me the best of customer service. I would utilize her experience in customer satisfaction to teach other employees about customer service courses and directives… More

I've been using this dealership since at least 2020 for my Dodge Charger vehicles and I've always been completely satisfied. I greatly appreciate when Mr. Anderson is my service advisor because I can ask my Dodge Charger vehicles and I've always been completely satisfied. I greatly appreciate when Mr. Anderson is my service advisor because I can ask him questions and feel the answers I receive are accurate and complete. I definitely would give Mr. Anderson a 13 on a scale of 1 to 10. He is a great asset to the dealership. More

Great service I did nit have an appointment and they were able to get me in on the same day with little to no wait time able to get me in on the same day with little to no wait time More

They did a very excellent job. I appreciate the work and I will come back again when I need more service.And I'm pretty sure everything from the management.Thank you very much I appreciate the work and I will come back again when I need more service.And I'm pretty sure everything from the management.Thank you very much More

I had my car towed in for service due to it breaking down. I made an appointment for the same day online but when I got to the dealership I learned there are no same-day appointments. I inquired when my down. I made an appointment for the same day online but when I got to the dealership I learned there are no same-day appointments. I inquired when my vehicle could be looked at and it was communicated almost two weeks later. It was asked if I wanted to keep my car there for service and yes I did because I wasn't going to tow it around town. My car was seen earlier than anticipated but when I dropped off my car it did create unnecessary stress as a customer. Also I called twice to gain clarification on service text messages/etc., and asked for a call back. I did not receive a call back but did receive communication via text. I'm usually okay with text but it would of been nice to receive a call due to the nature of the situation. I was under the impression that I was going to be without a vehicle for a minimum two weeks. More

The service team was very professional and courteous. The representative told me my truck would be ready in one hour, and it was almost exactly one hour! i was amazed! It was a great experience, The representative told me my truck would be ready in one hour, and it was almost exactly one hour! i was amazed! It was a great experience, More

Honest people who really helped educate me on my vehicle. I will definitely be back. I will definitely be back. More