Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

I’ve been here twice with scheduled appointments for oil changes. The first time was in August 2024 (don’t remember who my advisor was), and it wasn’t the greatest experience. I had reserved a loaner when I changes. The first time was in August 2024 (don’t remember who my advisor was), and it wasn’t the greatest experience. I had reserved a loaner when I made the appointment & of course when I showed up there was no loaner available. They offered for the valet to bring me home instead & for some reason I ended up waiting over an hour before the valet was able to bring me home. I was told the oil change would take two hours total & they would notify me as soon as my vehicle was ready for pick up, as I had expressed I needed my vehicle back by a certain time (well outside of the 2 hour window I was told at drop off). About 3 hours had elapsed from when I dropped it off & I had yet to receive any communication about my vehicle. I also tried to call multiple times to check on the status & could never get anyone on the phone. I ended up having to get a friend to bring me up to the dealership so I could retrieve my vehicle & when I got there, it had “just got done” & they were bringing the keys up any moment. Needless to say I was very frustrated after that experience & did not plan to return. However, I decided to give them another chance in April 2025 & my experience was much better. I worked with Angela Johnson & she did a great job keeping me informed. I dropped it off during my lunch break & received a call about an hour later that it was ready for pick up. When I arrived after work to pick it up, I was in & out within 5 minutes. Based on my second appointment experience, I will be back again! More

The dealership was able to get my vehicle in and done in a timely manner. Andrew was outstanding. a timely manner. Andrew was outstanding. More

Too my car for inspection n everyone was professional During the time I was there they got my car in out I like that!' During the time I was there they got my car in out I like that!' More

Was not informed of information up front. New Vehicle is back to driving the same less than 3 months after service “suggestions” New Vehicle is back to driving the same less than 3 months after service “suggestions” More

I was disappointed in the service before this oil change. The last time I was missing my air caps and something was spilled on my bumper which stained it. This time was a much better experience. The last time I was missing my air caps and something was spilled on my bumper which stained it. This time was a much better experience. More

First thing is I wonder what the purpose of scheduling an appointment when they’re just going to look at your vehicle when they’re ready. I dropped my car off Saturday 3/29 with a scheduled appointment of 11 appointment when they’re just going to look at your vehicle when they’re ready. I dropped my car off Saturday 3/29 with a scheduled appointment of 11:30am. When I arrived to drop my car off, I was told that they may not get to look at my car until Tuesday 4/1! Again, what was the purpose of scheduling an appointment for Saturday just to say its not getting looked at the same day. I understand that they may not repair it the same day due to parts or tech availability however if thats the case, DON’T SCHEDULE THET TYPE OF WORK. Then I requested a shuttle home since I only live 2 miles up the road and I was told that they don’t have shuttles on the weekends!!! This is really setting the employees up for a soon to be very irate customer. Also, I was told they did not provide loaner vehicles although I have had one recently. After paying $15 to Uber for a 5min ride up the road, I was home. Days passed and Tuesday 4/1 comes around. The joke was on me that day expecting a call with an update about my vehicle. I patiently waited until after 4pm to see if someone would actually call me. (I expected no call due to this same scenario happening less than a year ago at the same dealership). I then noticed that my vehicle hasnt moved from the spot it was parked on Saturday due to a GPS tracker I have installed. I called the dealer and was told my advisor was out. So was anyone going to at least give me an update?? I was told they were just about to call….. Honestly, I find that VERY hard to believe. Once the problem was diagnosed the process was smooth and only took 3 more days to get my car back which I totally understand due to ordering parts, etc. More

Easy recall experience. Simple drop off and they performed the repair quickly and had the truck back to me next day. Nicole was great! Simple drop off and they performed the repair quickly and had the truck back to me next day. Nicole was great! More

Everyone was so helpful and kind to my needs. I appreciate them all. I also was able to witness the team / friendly work environment. I appreciate them all. I also was able to witness the team / friendly work environment. More

I received excellent customer service and appreciate Ms. Cathy for the exceptional courtesy car service. That was a true value add to me. Also, thanks to Mike Anderson for the follow ups. Cathy for the exceptional courtesy car service. That was a true value add to me. Also, thanks to Mike Anderson for the follow ups. More

Appointment was 1400 on Sat. and didnt get my truck back till Mon.oil change. and didnt get my truck back till Mon.oil change. More