Southern Chrysler Dodge Jeep RAM Chesapeake

Nicole was very professional and pleasant. The lobby was clean and the associates were helpful The lobby was clean and the associates were helpful More

The work done on my car was great as always. The person who did the work knew exactly what they were doing. The person who did the work knew exactly what they were doing. More

Everything done on time and as expected. As always, Nicole was a joy to work with. As always, Nicole was a joy to work with. More

State inspection/oil change work on my vehicle began Friday 1/17. I received a call from the service team (Mike) with some issues with the state inspection. I was made aware that I had a faint window ti Friday 1/17. I received a call from the service team (Mike) with some issues with the state inspection. I was made aware that I had a faint window tint on the windshield. I was unaware of this, as this is the same vehicle that was passed by the same service department a year prior. No additional work has been done to the vehicle. Due to this finding, the vehicle would fail inspection. I then brought up that it was in the same condition as I brought it in the year previously, but since its an issue now to 'Reject/Fail' the state inspection. This was acknowledge and the call ended. Five minutes later, I received a call back from Southern CDJR stating that the service team proceeded to cut/remove a portion of my tint, and pass my vehicle inspection. I questioned who authorized them to cut/remove the tint? Mike stated they had to in order to pass the inspection. I reiterated that it was clearly stated to reject the inspection and that no authorization was provided to cut/remove any tint. My property was not returned to me the way I dropped it off, but instead altered/damaged. I requested photos of what had been done via phone and text communication with Mike. These photos were never sent. I arrived to receive my truck and speak to the service manager (David Rose) on Tuesday 1/21. I proceeded to state the above concerns and question who 'authorized' the removal of the tint on my vehicle. He informed me that this was illegal and that I had the choice to accept that, but the service team took it upon themselves to remove it to pass inspection. I then reminded him that I asked the service team to reject the inspection. The service manager then proceeds to have a rejection sticker reinstalled on my vehicle. I asked if he would compensate me for the damages or cover any fees but was promptly told no. My choices were to leave with damaged tint and approved inspection or leave with damaged tint and rejected tint. Neither were acceptable. There is no way I should bring my personal property to a company for service, and not receive it back in the same condition/if not better. I need to know what can be done regarding this. To be sent away without taking any responsibility of the damages is a slap in the face. More

Fastest service to date. I do not like the 15 word minimum in the DealerRater I do not like the 15 word minimum in the DealerRater More

Great experience by Nicole and service tech. My SRT8 appears to be working right! Thank you! My SRT8 appears to be working right! Thank you! More

Nicole is the best, knowledgeable and very professional and provides the best customer service each time she has been my representative. Thank you Nicole. and provides the best customer service each time she has been my representative. Thank you Nicole. More

Brought my jeep in to get the side steps installed. I bought after market steps and they verified they could install with no issues. They did a great job. I bought after market steps and they verified they could install with no issues. They did a great job. More

Southern Chrysler Dodge Jeep RAM Chesapeake is a great place to have your car serviced; it is conveniently located and the work is relatively fast. place to have your car serviced; it is conveniently located and the work is relatively fast. More

Quick, friendly service! They sent text updates and promptly informed me when my vehicle was ready. They sent text updates and promptly informed me when my vehicle was ready. More