Southern Chrysler Dodge Jeep RAM Chesapeake

On December 23rd, my Dodge broke down, leaving my family stranded and causing us to miss our holiday travel plans. Since this is the only vehicle that safely fits all three of my children, I called Southern stranded and causing us to miss our holiday travel plans. Since this is the only vehicle that safely fits all three of my children, I called Southern Dodge on the 26th (first day open after the holiday) for urgent assistance. I was told I couldn’t be seen that day, and I was given an appointment at 7:30 AM the next morning, December 27th. I towed the vehicle to the dealership that night, December 26th and checked in at the desk with Ashley J. (Assistant Service Manager) and explained the critical nature of my situation. Her dismissive attitude of “Well, I guess you’re screwed,” was shocking and unprofessional. The following day, I called multiple times to check on the vehicle; once at 9:30 AM, then at 3 PM, 4 PM, and 5 PM. Only my first call at 9:30AM was answered and I was told my car hadn’t been looked at yet. Subsequent calls went unanswered until my wife finally reached someone after calling from her phone, only to hear that no one from service was available and that we’d have to wait until the next day, December 28th. On Saturday, December 28th I visited the service desk in person and was told the car still hadn’t been looked at even though my appointment was for 7:30AM on December 27th. I was told that now it wouldn’t be seen until Monday, December 30th. Worse, it became clear that the Assistant Service Manager hadn’t properly checked in the vehicle or assigned it to a mechanic (as told to me by the service desk attendant). The dismissive attitude continued with another version of “Well, I guess you’re screwed.” Forced to find alternatives, I had the car towed again this time from Southern Dodge to another shop. When retrieving the vehicle from the Dodge parking lot, I found the car unlocked and my wife’s $400 sunglasses were stolen. It’s clear someone from the dealership had been in the car, as it had a dealer number hanging from the rear-view mirror. It sat unlocked for days on the car lot. This experience not only demonstrates a complete lack of unprofessional behavior but also a lack of respect for customers and their property. Other signs of poor management—such as torn chairs in the waiting area and a broken coffee machine—further reflect a general disregard for customer care. Resolution Requested: I request reimbursement for: • $35 for towing the car from southern dodge to another shop. • $400 for the missing sunglasses. This ordeal has led me to lose trust in your dealership—not only for service but also for a planned 2025 Dodge vehicle purchase. I hope you will address these issues immediately and offer a resolution promptly. More

Dealership did not service my vehicle until a day later than my appointment and then when they finally looked at it they did not fix the problem than my appointment and then when they finally looked at it they did not fix the problem More

Always nice when I deal with her. Respectful and handles business. She's definitely one of the best Respectful and handles business. She's definitely one of the best More

Once we got pass the confusion with service advisor and speaking with the service manager the service was great. Excellent service. State inspection, tire rotation, oil and filter change, and lift gate mod speaking with the service manager the service was great. Excellent service. State inspection, tire rotation, oil and filter change, and lift gate module diagnosis was completed in one hour! Thank you. Now, we are waiting for the notification from the service department for the module arrival and the date to install the lift gate module. Dan Roebuck, service manager, is doing an exceptional job. More

Professional and quick service on my truck. Clear statement of maintenance performed and any needed Clear statement of maintenance performed and any needed More

Due to our family plans I was able to work with service advisor Angela J to get the work completed by the technician on time. Thank you. advisor Angela J to get the work completed by the technician on time. Thank you. More

Very personable, and nice on the phone courteous. Listen to what I had to say. Helped me figure out what was wrong with the car and fixed it for almost exactly what was the estimate. Will definitely Listen to what I had to say. Helped me figure out what was wrong with the car and fixed it for almost exactly what was the estimate. Will definitely recommend this dealership to other people. More

Service is great, customer service is at its highest, service was recorded of the work done, love it service was recorded of the work done, love it More

There were hiccups that began on Thursday, 19 December 24 when I called to get a service appointment. Call center person Raul told me that I could make an appointment for the following day or for Monday, 23 when I called to get a service appointment. Call center person Raul told me that I could make an appointment for the following day or for Monday, 23 December. I choose following day and he scheduled me for 10:30. Once arriving, there were several customers being assisted. Once I drove in, I was assisted by Angela. She told me the system was not showing I had an appointment, the appointment showing was for our Chevy truck instead. Hiccup #1. She did say she could take me but car would not be ready until end of day. I told her I was also given another option for Monday. I asked if that would be a better day? She stated she could take me on Monday, there were a lot less appointments if I didn’t mind coming back. I told her I would come back. She confirmed if I was sure. Yes, I’ll come back on Monday. As I prepared to back out, I asked Angela what time, she told me 9:00am. Okay I’ll see you Monday. Arrived on Monday and did not see Angela so I was assisted by someone else. He stated he did not see a appointment for me. I told him I was there Friday and the Lady sitting at the desk next to him gave me a 9:00 appointment time. I’m the only car in the check in area. He said he could take me. As he started to assist Angela came to her desk and he told her he could continue helping me. He asked what I needed, I told him it was time for my oil change, rotation of tires and could he tell me what all I needed for this appointment and the cost. He stated I had two oil changes and tire rotations left on my plan so there would be no charges, Told me it would take a couple of hours, I told him I would wait. Once he notified me my car was ready, it took a minute to gather my stuff. Went to the desk, invoice had zero charge and I stated I had one service left on my plan. He said no this was my last service. I said you told me I had two. So went to my vehicle looked for my invoices. I found my Hall invoice stating what I had. I went back to the desk and tried to show him my Hall paperwork, I started in 2022 and he stated he knows nothing about that paper, refused to look at it because he goes by the system. He said I used 1 in 2022, 2023 and now this was my last one. Okay, I left and pulled over car in a shopping center to look at the statements. I paid in 22 and had a statement for 23. I went back to service department and asked for the service manager. Angela said she was the assistant. I explained, she looked at the Hall receipt. The guy pulled up my invoices and gave her what he should have given to me when I started questioning. She throughly went over and the explained to me after purchasing the plan I used two in 2023, 6 months apart so now this service was my third. Additionally she acknowledged that Hall gave a additional tire rotation that had to be used by Oct 2025. Looking at the paperwork from Hall helped us resolve. NOW, I’m fine because Angela took the time to explain. I told her this is all he had to do. Just show me what he had and by him stating I used one in 2022, that threw everything off, when I purchased in 22. I did not remember I used 2 in 2023, I expected him to take the time to go over. But don’t just blow me off and refuse to look at what the previous dealership gave me. So I took off a star for call center messing up my appointment, a star for Angela not putting my appointment time for Monday, a star for how I was treated by service advisor but gave two stars back for Angela taking the time to explain and show me what I had since we were dealing with two different owners. Whew! So when I come back to get my last tire rotation 2025, based on the information Angela provided, I plan on buying another service plan. More

The service representatives were nice, professional, and the service was done at a timely manner. the service was done at a timely manner. More