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Southern Chrysler Dodge Jeep RAM Chesapeake
Chesapeake, VA
689 Reviews
At Southern Chrysler Dodge Jeep RAM Chesapeake, we have a strong and committed sales staff who excel at satisfying our customers' needs. Feel free to browse our extensive new cars like the 2020 Jeep Cherokee, request more information about vehicles, set up a test drive or inquire about financing. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 689 reviews
February 02, 2021
Greeted with a smile left with a smile. Awesome service team! Very Attentive And great customer service skills. Everyone was Friendly and made sure all my needs were met. team! Very Attentive And great customer service skills. Everyone was Friendly and made sure all my needs were met. More
by Peaches
Helpful January 31, 2021
Sam was great, we did everything over the phone and she drove the vehicle out to my home so I wouldn't have to come in the dealership. She made sure to have her mask on both times to came to my home and al drove the vehicle out to my home so I wouldn't have to come in the dealership. She made sure to have her mask on both times to came to my home and always answered any questions I had. More
by D.gilliam85
Employees Worked With
Sam Ludwig
January 29, 2021
****UPDATE**** After speaking to Steve, another manager, he met us in the middle and cut us a check for the tires. Steve did what should’ve been done the night we bought the vehicle! Thank you!!! Sold u he met us in the middle and cut us a check for the tires. Steve did what should’ve been done the night we bought the vehicle! Thank you!!! Sold us a vehicle at dark. Tires were no good. Did nothing to help. Kel was great, management is terrible. Start working better with your customers. More
by a2zjaime
Employees Worked With
Charlie - two stars, Steve Evans, Paul Trace, Kel McCoy
January 28, 2021
Location is great! Everyone there is very polite! Very clean! Customer service with Sam Lugwig was amazing! She does a great job with customers, very personable :) Sincerely, Donna Wagner clean! Customer service with Sam Lugwig was amazing! She does a great job with customers, very personable :) Sincerely, Donna Wagner More
by Tinker bell
Employees Worked With
Sam Ludwig
January 23, 2021
Nancy from the service department is outstanding! Very good communication from her! I just had my seats installed and she went above and beyond to compensate my needs! good communication from her! I just had my seats installed and she went above and beyond to compensate my needs! More
by Britney426
Employees Worked With
Nancy Showers
January 07, 2021
Personnel are fine. The past three visits, someone left trash in vehicles. Vehicle failed VA Inspection for one burnt out #194 bulb. Service department wanted $32.80 to replace it. I did it for less than $ trash in vehicles. Vehicle failed VA Inspection for one burnt out #194 bulb. Service department wanted $32.80 to replace it. I did it for less than $2.50. It took all of 30 seconds for me to replace the bulb. A burnt out license plate bulb is no great safety concern. It would have been better customer relations simply to advise the customer to get it fixed (a police officer would do no different). A lot of time and expense wasted for both parties. Doesn't make a customer want to return again for service or sales for sure. More
by Marvintobin
Employees Worked With
Don't know
January 05, 2021
I’ve taken my 2019 Ram Limited here for the last few months and the service department is fantastic! Quick with repairs, always keep me up on what’s going on, and extremely professional and courteous. months and the service department is fantastic! Quick with repairs, always keep me up on what’s going on, and extremely professional and courteous. Wholeheartedly recommend! More
by nathan.t.woodward
Employees Worked With
Stephen Harvell, Nancy Showers
January 05, 2021
Got my vehicle aligned. The time approximate given was fairly close to receiving my vehicle back. First time here, first impression is good for this place. fairly close to receiving my vehicle back. First time here, first impression is good for this place. More
by AMBIENT757
Employees Worked With
James Kanady
January 04, 2021
Hall (Chesapeake) is the best Jeep dealership service department I've worked with. From adding a lift and tires to a steering repair, James Kanaday and the rest of the team have been great to deal with. department I've worked with. From adding a lift and tires to a steering repair, James Kanaday and the rest of the team have been great to deal with. They keep you informed and stay on time with what they commit to. I bought my Gladiator out of state and was worried about finding a solid, honest service department, but Hall in Chesapeake is it. I'd recommend them to any Jeep owner in Hampton Roads. More
by brian rogers
Employees Worked With
Nancy Showers, James Kanady
January 03, 2021
The fishing hook that is in place when you drive in the service Dept is just a very deceptive device to hook a women, uneducated and elderly people. I see the sales tactics have moved in at the service Dep service Dept is just a very deceptive device to hook a women, uneducated and elderly people. I see the sales tactics have moved in at the service Dept as well. The vehicle I drive goes straight down the Road and the tires are not being worn unevenly in any way shape or form. I turned my steering wheel when I came in to the garage door so how can you tell me that my front in alignment is out on my steering wasn’t even a straight when I came in. I will not be back to spend even my companies money to get an oil change at this establishment any longer. Furthermore I was interested in purchasing a truck and now I will go somewhere else. More
by D22abernathy
Employees Worked With
