Southern Chrysler Dodge Jeep RAM Chesapeake

This service center saved our wedding! Two vehicle breakdowns (not kidding) the day before we were to leave for our destination wedding and they pulled techs to get BOTH vehicles back on t Two vehicle breakdowns (not kidding) the day before we were to leave for our destination wedding and they pulled techs to get BOTH vehicles back on the road before they closed that day!!! More

Pricing was way too expensive. Found somewhere that did the same service for way cheaper. I also felt like I was being talked down to as if I didn’t know anything about my vehicle. Found somewhere that did the same service for way cheaper. I also felt like I was being talked down to as if I didn’t know anything about my vehicle. Also had issues with a sloppy job from the mechanics. More

Got an oil change and tire rotation. All went well but the time. It took over two hours while I waited All went well but the time. It took over two hours while I waited More

The lady who helped me out is the only person I trust at this dealership. this dealership. More

Have worked with Jeff a few times. Great sales guy, not pushy or overbearing. He actually listens to what I’m looking for. Great sales guy, not pushy or overbearing. He actually listens to what I’m looking for. More

Outstanding service from true professionals. From my service team leader, Nicole...for several years...to the mechanics in the shop. And especially to the unknown mechanics who performed my"road From my service team leader, Nicole...for several years...to the mechanics in the shop. And especially to the unknown mechanics who performed my"road force" wheel balancing....outstanding job...Thanks to the my team. More

Everything went well. The staff was great and was able to point me in the right direction. The staff was great and was able to point me in the right direction. More

My vehicle will never return to the Southern Chesapeake location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported fo location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported for the seat repairs or replacement were never completed. I’m not sure the authorization was ever requested as we were told. We stopped be and checked 2 times in 8 weeks and were told Jeep has not responded. I’m also not sure the safety recall campaigns were ever performed because I still get notifications to have them done. The service is the worst I have ever experienced. I should have purchased another Navigator instead of a Wagoneer! I still keep getting notification from the maintenance report and car fax about warranty services that were performed by some dealer in St. Louis, MO. I’ve made call and have been told a typo was made but the record can’t be changed. More

I've always been passed with The dealer dealership. There are new owners and they have a automated phone directory that takes you through about 3 different locations. Ounce you arrive they are not spea There are new owners and they have a automated phone directory that takes you through about 3 different locations. Ounce you arrive they are not speaking with the location you will have your service done. We made an appointment to drop off our vehicle overnight for inspection the next day. Non approached and we called the "dealer phone number" to be told that things were progressing and that they would call when ready. They verified my phone for a callback. Two hours later we drove to the dealership and were told that they didn't even see is in their system and questioned whether we had dropped of the car in their key drop box. Destiny, the on-site rep premed the drop box and found two others request envelopes in addition to ours. She did a great at responding to the obvious error and placed or vehicle into the shop and called the others. I'm not a fan off the phone directory as I fought putt they hedge had issues like this since the takes over. More

I pulled in and immediately was greeted, since I had an appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so e appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so easy and they were polite More