Southern Chrysler Dodge Jeep RAM Chesapeake

Told job (rear main seal leak) would take 6 hrs. It took 6 days! I get it, things come up, unforeseen issues, illness, etc. but this was significantly longer. Service rep was nothing but nice, but It took 6 days! I get it, things come up, unforeseen issues, illness, etc. but this was significantly longer. Service rep was nothing but nice, but set expectations that were repeatedly not met. Said she'd call 1st thing in a.m. , by 4 p.m. still nothing. Said, she'd call back in an hour, 4 hrs later... Nothing. That happened several times. I understand things happen but... this lack of communication could be improved upon. It shows a lack of integrity and that reflects on an already unexpected repair time. It did not give us high confidence in the service dept, including the work completed. My husband does most work on our Jeeps so we are skeptical to begin with and this did not improve that feeling. More

Great service experience today. I dropped off my vehicle prior to closing the day before my scheduled appointment and I received a call an hour later telling me that my Jeep was re I dropped off my vehicle prior to closing the day before my scheduled appointment and I received a call an hour later telling me that my Jeep was ready for pickup. More

Great service. Delivered car back on time. Both service technicians were extremely polite and informative. Delivered car back on time. Both service technicians were extremely polite and informative. More

It took 2 weeks to get my car back because my car had multiple issues. I had to have a diagnostic for each issue and wait on parts but it was worth it. My car is back to 100%. multiple issues. I had to have a diagnostic for each issue and wait on parts but it was worth it. My car is back to 100%. More

The dealership performed my service in a timely manner and my service person, Angela kept me informed with the progress and answered all my questions. and my service person, Angela kept me informed with the progress and answered all my questions. More

The nice young lady who processed my service was a true joy and very nice to work with. She could use a raise. joy and very nice to work with. She could use a raise. More

Getting an inspection is always a hassle. No one takes appointments anymore and then when you show up as a walk in they are full. Literally, went to two shops and three dealerships to try and No one takes appointments anymore and then when you show up as a walk in they are full. Literally, went to two shops and three dealerships to try and get an inspection done in reasonable time. I rode right up to this service station and they were done with my car in about 2 hours. No gimmicks. Friendly service. 1000000% coming back here. More

My service advisor Hayley was “Awesome. ” I really appreciated her work ethics. She kept me informed of the status of the repairs on my vehicle. Thanks again Hayley. Keep up the Great work. ” I really appreciated her work ethics. She kept me informed of the status of the repairs on my vehicle. Thanks again Hayley. Keep up the Great work. More

Nicole is an excellent representative. She does a great job of keeping her customers informed. She does a great job of keeping her customers informed. More

Angela was very knowledgeable and professional, service techs did a fine job. Happy with the results techs did a fine job. Happy with the results More