Southern Chrysler Dodge Jeep RAM Chesapeake

Got my oil checked a month ago. Discovered I had an oil leak after leaving my car for 2 days for a trip. I took it to the dealer then next day, my appointment was for 10:45. After t Discovered I had an oil leak after leaving my car for 2 days for a trip. I took it to the dealer then next day, my appointment was for 10:45. After two hours I check for a status update on my car, I am told that the maintenance folks went to lunch and they probably won’t look at my care for another hour. FOUR hours later, I was told that there was an incorrect seal on my filter from when they changed my oil and my car would be ready for pick up in 30 minutes. It took over 4 hours to diagnose and fix a problem caused by this dealership when I had an appointment for this issue. Also not to mention my Jeep is brand new so this issue occurred during the first oil change. More

Love that they always go above and beyond to make sure my experience is a great one! experience is a great one! More

Great dealer I am very happy with all the employees was treated with great kindness and they were very professional will be doing all my future business here treated with great kindness and they were very professional will be doing all my future business here More

Service was very detailed and I loved the video to update me on what they checked. Customer service was super helpful too. me on what they checked. Customer service was super helpful too. More

Helpful with providing information. Ashley, Nicole, & Ty had great communication regarding my repair needs. Thank you Ashley, Nicole, & Ty had great communication regarding my repair needs. Thank you More

They are always friendly. I get everything done at this dealership. Always up front about costs. I get everything done at this dealership. Always up front about costs. More

I was very impressed with the quality of service I received from the start to the finished. Everyone treated me with professional courtesy. I would recommend this dealership to all of my friends. Keep received from the start to the finished. Everyone treated me with professional courtesy. I would recommend this dealership to all of my friends. Keep the great work up. More

Great easy and fast service no complaints I would definitely recommend this to friends and family definitely recommend this to friends and family More

The dealership was nice, clean, and the mechanics were helpful. I however exclude the service front desk employee named Nicole. Nicole was unnecessarily rude and condescending on multiple interactions ove helpful. I however exclude the service front desk employee named Nicole. Nicole was unnecessarily rude and condescending on multiple interactions over the course of multiple days. When I initial brought my vehicle in to be check Nicole insisted “there is no way that is the issue”. Nicole proceeded to be condescending while booking my service appointment and was even more rude when I returned to pick up my vehicle. I would recommend this dealership however wear your tough skin if you happen to find yourself in front of Nicole. If possible I would give Nicole zero stars. More

Went in for an appointment for an oil change. Somehow they broke the plastic under my drivers seat. Tried to pass it off as if it never happened. When I showed them they 'fixed it' twice but didn Somehow they broke the plastic under my drivers seat. Tried to pass it off as if it never happened. When I showed them they 'fixed it' twice but didn't do anything. Showed up next day demanding to have it fixed but was told they needed to talk to boss instead of fixing it. Boss approved it. When they fixed it everything was fine but the whole experience was bad. Will never go back. More