Southern Chrysler Dodge Jeep RAM Chesapeake

My vehicle will never return to the Southern Chesapeake location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported fo location as long as I own it. Nothing went there for was done except the first oil change and I am skeptical of that. The warranty repair reported for the seat repairs or replacement were never completed. I’m not sure the authorization was ever requested as we were told. We stopped be and checked 2 times in 8 weeks and were told Jeep has not responded. I’m also not sure the safety recall campaigns were ever performed because I still get notifications to have them done. The service is the worst I have ever experienced. I should have purchased another Navigator instead of a Wagoneer! I still keep getting notification from the maintenance report and car fax about warranty services that were performed by some dealer in St. Louis, MO. I’ve made call and have been told a typo was made but the record can’t be changed. More

I've always been passed with The dealer dealership. There are new owners and they have a automated phone directory that takes you through about 3 different locations. Ounce you arrive they are not spea There are new owners and they have a automated phone directory that takes you through about 3 different locations. Ounce you arrive they are not speaking with the location you will have your service done. We made an appointment to drop off our vehicle overnight for inspection the next day. Non approached and we called the "dealer phone number" to be told that things were progressing and that they would call when ready. They verified my phone for a callback. Two hours later we drove to the dealership and were told that they didn't even see is in their system and questioned whether we had dropped of the car in their key drop box. Destiny, the on-site rep premed the drop box and found two others request envelopes in addition to ours. She did a great at responding to the obvious error and placed or vehicle into the shop and called the others. I'm not a fan off the phone directory as I fought putt they hedge had issues like this since the takes over. More

I pulled in and immediately was greeted, since I had an appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so e appointment for an oil change I only had to hand them my keys. They got me in and out quickly. I was there for maybe 90 mins max. Everything was so easy and they were polite More

The dealership had excellent customer service. Everyone was friendly and was willing to help. The mechanics seemed to be knowledgeable Everyone was friendly and was willing to help. The mechanics seemed to be knowledgeable More

Very knowledgeable and keeps you up to date with everything that's going on. Very customer service friendly everything that's going on. Very customer service friendly More

They're so friendly and helpful, Haley was the best at keeping in touch with us keeping in touch with us More

Long wait time, extremely high prices and the inability to support customer needs to name a few to support customer needs to name a few More

I feel that Dodge could do better with supplying loaner vehicles when large items such as transmissions are backordered for multiple months. vehicles when large items such as transmissions are backordered for multiple months. More

It appears that the requested work was satisfactorily completed, but I am not pleased with the arrangements and communication surrounding my visit. In an April visit to Southern, the paperwork for my completed, but I am not pleased with the arrangements and communication surrounding my visit. In an April visit to Southern, the paperwork for my van and another van were mixed up at check-out time. After some checking, I was assured that the recommendations to replace the front tires and rear brakes applied to my van (which it appears was correct). Recently, I scheduled the tires and brakes repair. I dropped my van off Monday night for a 7:45 Tuesday morning appointment. There were no envelopes for the after-hours dropbox, so I had to use a scrap paper to attach my contact information and instructions to my keys. The van wasn't inspected until mid-afternoon, only to confirm the very reasons I scheduled the appointment, that the tires and brakes needed to be replaced. I quickly approved the work around 3:00. Assuming the van would be finished, I called back at 5:24, at which time I was told the tires wouldn't be in until the next day, and the brakes would be done at the same time. I had no choice but to leave the van at the shop. On Wednesday afternoon, I was told that the brakes wouldn't be in until the next day! So, instead of having to grab the van and take it back again, I chose to leave it at the shop again. Late morning on Thursday I was notified that the van was finished. Thankfully, I was able to borrow my wife's vehicle for part of the week, but I missed some work and leisure activities, because I didn't have my van when expected. I don't understand how Southern wasn't prepared to do the repair Southern told me I needed through a previous inspection, when my booking appointment clearly stated the reason for the appointment. Also, why did it take until mid-afternoon to do the initial inspection, when the appointment was for 7:45 AM? Thank God I didn't stay at the dealership for this repair. Further compounding all of this is the stretched out delays getting both the tires and brakes. If I had known that both wouldn't be in for two days, I may have chosen to get the van back until the parts were in. There was no complex diagnosis or repair required for this visit, and I don't understand how it went so horribly wrong. I have had pleasant interactions with the staff, including Nicole, during this visit and in past visits. However, I am disappointed that many days after I sent information about my experiences, the service department has not followed up on my concerns. More

GREAT; Haley Moore, was very helpful in letting me know about the work being done. about the work being done. More