Southern Buick GMC Virginia Beach - Service Center

First of all, no one answers the phone in the service dept so I actually got in my car and drove down there. I brought my Buick in for an oil and filter change and state inspection , it didn’t pass state dept so I actually got in my car and drove down there. I brought my Buick in for an oil and filter change and state inspection , it didn’t pass state inspection so I left the car there for the work to be done. I had to arrange for a friend to pick me up. I was told that the part would come in the next day and my car would be fixed but the part wasn’t in for 2 more days. I was never called and given an update. My car was brought in there on 4/22/24 and was delivered to my home on 4/26/24. I realize that there is a shortage of workers but not being to get a live person on the phone isn’t good. The last thing is that when I gave my payment information on the phone, I was told that a receipt would be put in my glove box, that didn’t happen. I called the service dept and the cashier dept . I spoke to the service dept and was told that he can’t mail me one but would send it to my email, that didn’t happen. The cashier never called me back. More

The service was outstanding. RT kept me informed of parts/labor/price and when service would be done. He notified me of any additional repairs. Work done in a timely manner. RT kept me informed of parts/labor/price and when service would be done. He notified me of any additional repairs. Work done in a timely manner. The entire transaction was done professionally, courteously with customer service in mind. Thank you RT for a job well done! More

Come in for an oil change and it was finished ahead of time. Dave in service was absolutely fantastic and very much about providing excellent customer service. I was very happy with how the service was de time. Dave in service was absolutely fantastic and very much about providing excellent customer service. I was very happy with how the service was delivered. More

Highly recommend! Mike provided me with the best service and made sure I was good to go! Mike provided me with the best service and made sure I was good to go! More

The service was pleasant and the staff was sure to keep me updated every step of the way. JT and the 2 ladies in front were very helpful. me updated every step of the way. JT and the 2 ladies in front were very helpful. More

I have use Dealership to service my GMC yukon Before and still get great highway mileage and Excellent Service. still get great highway mileage and Excellent Service. More

I got an oil change, with an appointment. My car sat for 1 hr 15 minutes before it was serviced. NO new oil change sticker???? No vacuuming was done.They said I needed new brake shoes, but My car sat for 1 hr 15 minutes before it was serviced. NO new oil change sticker???? No vacuuming was done.They said I needed new brake shoes, but I DO not ! Just had some else today, go over my car. And they missed my Expired inspection sticker?? Sorely disappointed..:-(( More

Provided great customer service and integrity. Did not try to charge me for a service that wasn’t necessary Did not try to charge me for a service that wasn’t necessary More

You are very courteous and very prompt. Thank you.l look. Danielle insured that I was perfectly taken care of once again thanks I’ve had some terrible services at other dealerships. From no Thank you.l look. Danielle insured that I was perfectly taken care of once again thanks I’ve had some terrible services at other dealerships. From now on, I will only get my car serviced from Southern Buick GMC Virginia Beach More