Southern Buick GMC Virginia Beach - Service Center

cross threaded oil pan - Tina Roberts full of lies - no care Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership sh Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership she bought the car from in Norfolk). Oil changed, take the car home the following afternoon. The following afternoon, come home to see an oil stain in driveway. Look under car and oil is leaking from the drain plug, which is not sitting flush with the pan. My diagnosis: Oil plug was cross threaded and Southern will have to replace the entire oil pan. The car is taken in and my wife is assured that they will fix the issue. Now i'm told multiple things. First she was told they have a "special machine" that can fix the issue. My wife dropped the car off stating the plug was cross threaded and that they may have to replace the pan. We wait all day and I believe that evening we finally hear back that the oil pan has to be replaced and that they could not repair the damage they did on my wife's car. Next day, we hear nothing, wife keeps calling and no one picks up or calls her back. The next day we're told they can't get a replacement oil pan because NO ONE has one in stock. Now for the reveal, this is a Toyota Camry. The car is at the dealership for a week before we can pick it up. I go in with my wife to pick it up and talk to the associate and Tina Roberts. (See other reviews regarding Tina) When the work is completed, we finally go pick up the car (no car for a week). I went in with my wife to speak about the situation. Tina first thought we brought the car in and blamed the Norfolk location for installing the drain plug incorrectly. Tina then said she had a "new tech" that worked on the car and that she will show the pictures we provided and speak with him (doubt that). Tina then informed me that oil pans aren't normal to change and that no one near by has one they could get us (so we waited a couple days). When I went to pick up the car the called the Toyota dealership literally down the road and they have them in stock. Tina straight lied to me there. Just sounds like they don't care about a free oil change service they offer to customers who buy from them. We originally brought the car in for an oil change and an ac leak diagnosis. They wanted to charge us for the ac leak 3 times more than across the street at Pep Boys, so we cancelled and made an appointment at Pep Boys for the following day. As a result of the damage done to my wifes car, my wife asked Sheila Woolward (associate helping her) if instead of taking the rental, we asked if they could just check the AC while the car was there and cancelled the appointment at Pep Boys. Not only did (Tina Service and Parts Director) REFUSE to offer the AC check for free, she didn't offer anything to make this right. Did they fix the problem they created, yes they did. TINA IS LIAR AND FULL OF IT. She doesn't listen to her staff (Sheila was helpful, but the boss makes the decisions to help keep customers). Mike Owen ("part owner of Southern" ) reached out to me about the situation and never replied to me. Goes to show you still can't trust anyone that works at a dealership, especially this place when no one will take ownership of their mistakes and make a customer want to come back. More

Excellent customer service . All the technIcians take pride in their work. Everyone there is very friendly an accommodating . I love my Duramax truck. . I will be back . All the technIcians take pride in their work. Everyone there is very friendly an accommodating . I love my Duramax truck. . I will be back More

Routine Service Great customer service. Tammy in the service department is always pleasant to deal with and the technicians take good care of my vehicle. Making an ap Great customer service. Tammy in the service department is always pleasant to deal with and the technicians take good care of my vehicle. Making an appointment via the website is a breeze. Southern Lynnhaven GMC is the only service center that my truck goes to for all maintenance requirements. More

The service department always provides great service. The service center has always provided excellent service. I was also very pleased with Mr. Frederick Patterson, be was fantastic. I however was disap The service center has always provided excellent service. I was also very pleased with Mr. Frederick Patterson, be was fantastic. I however was disappointed in the offer and valuation on my vehicle for a new car purchase. Our vehicle is in excellent condition and was purchased and paid for in cash, including a complete protection package. I'm extremely disappointed in the sales management. More

Very informative, great customer service! The ladies in the repair shop kept me better informed about my vehicle than my insurance company. They care about their customers.Tammy Millspaugh is The ladies in the repair shop kept me better informed about my vehicle than my insurance company. They care about their customers.Tammy Millspaugh is the best! More

As always...Great Service! Every time I come here for routine maintenance I continue to be impressed! Thank you for your excellent customer service! I always leave with a feel g Every time I come here for routine maintenance I continue to be impressed! Thank you for your excellent customer service! I always leave with a feel good experience. More

Didn't Rotate Tires I came for an oil change and tire rotation. They did not rotate the tires. Said she forgot to tell them to do so. She then said that the tires were wo I came for an oil change and tire rotation. They did not rotate the tires. Said she forgot to tell them to do so. She then said that the tires were worn evenly, and that they could get them next time so I wouldn't have to wait. The thing is, the front tire corners get somewhat rounded and the rear tires wear flat across. I just don't want the front tires to get too far ahead of the rear. She said that tire rotation would be free of charge the next time. Also, I noticed greasy/dirty fingerprints and smudges on my chrome grill where they had opened the hood and on the chrome trim on the drivers door at the bottom of the window. You would think with a $60,000 truck that they would at least wipe their smudges off. I never got a receipt or summary of my visit. I'd like to see the mechanics checklist. More

Service Always professional and courteous. We have been coming here since January 2017 and the service is always good quality and professional. Willing to r Always professional and courteous. We have been coming here since January 2017 and the service is always good quality and professional. Willing to refer southern to any one. More

Oil change Went above and be on !! Great employees work with my schedule. Took no time at all to do my oil change and tire rotation !! Thank you Went above and be on !! Great employees work with my schedule. Took no time at all to do my oil change and tire rotation !! Thank you More

excellent service and very couteous good service and excellent customer service as well. They are always ready to accommodate my needs and were always ready to answer que good service and excellent customer service as well. They are always ready to accommodate my needs and were always ready to answer questions that I have. More