Southern Buick GMC Virginia Beach - Service Center

Dealership Excellance Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us. During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro. We are now a two-Kia family and are very happy. More

Very good Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash custom Tammy is always very helpful . Had my truck complete when she Sad it would be. The only thing I would like to see Southern do is offer to wash customers vehicles. Even if there was a charge. More

oil change and inspection Accomodated my needs for appointment date and time, answered my questions clearly about what was needed and offered all extra suitable services withou Accomodated my needs for appointment date and time, answered my questions clearly about what was needed and offered all extra suitable services without being pushy. More

oil Change My service writer was was very rude and impossible to work with when I told her that I wasn’t doing what she wanted done. I had a check engine light o My service writer was was very rude and impossible to work with when I told her that I wasn’t doing what she wanted done. I had a check engine light on and gave her a copy of onstar repert which she ignored wanted me to spend $1200 plus . I followed the owners manual and cleared the problem up. I felt that I should not have been charged the $109 to run engine light when I give the information to start with. More

The Service Team I had my oil changed and the service team forgot to re-set the oil life remaining indicator. Other than that it was okay and bearable. I had my oil changed and the service team forgot to re-set the oil life remaining indicator. Other than that it was okay and bearable. More

A/c and Defroster I final decided to have both my ac and defroster fixed. With gm strike going on I had to wait on parts. Once the gm strike was over, Tammy aided me i I final decided to have both my ac and defroster fixed. With gm strike going on I had to wait on parts. Once the gm strike was over, Tammy aided me in getting the work done by keeping me informed and updated. My dash had to be removed to get to the parts. The mechanics do a excellent job for I could not tell that It had been removed. Both ac and defroster work great. More

TAMMY IS GREAT! Dealt with Tammy in service who is very nice! I have parts on order due to the strike and am hoping to get them soon. Curt Shollenberger Dealt with Tammy in service who is very nice! I have parts on order due to the strike and am hoping to get them soon. Curt Shollenberger More

In for recall and problem The re call was done, but problem WAS NOT fixed. It states trailer brake system sensor. When it comes on it beeps which drives my wife NUTS!!!! We hav The re call was done, but problem WAS NOT fixed. It states trailer brake system sensor. When it comes on it beeps which drives my wife NUTS!!!! We have NEVER used the trailer brake!!! More

First Service visit for "new" 2018 Malibu Love my "new" Malibu! Went for oil change yesterday. While in for service the technicians found the car was out of alignment, needed tire rotation an Love my "new" Malibu! Went for oil change yesterday. While in for service the technicians found the car was out of alignment, needed tire rotation and it also needed a new air filter. I bought the car there recently and needed a "benchmark" for future services, so was happy to get these things taken care of. They found a nail in one tire and patched it; also fixed a computer problem that was part of a recall I was not aware of. As soon as I got home the recall notice was found in my mailbox; happy to say it was taken care of and I don't have to go back. Thank you for prompt, reliable service that gives me driving peace-of-mind! More

Timely oil change and state inspection Although I was initially told my service might be a while, I was out of there in a timely manner. The location on Lynnhaven always gets me in for my Although I was initially told my service might be a while, I was out of there in a timely manner. The location on Lynnhaven always gets me in for my service needs quickly! More