Southern Buick GMC Virginia Beach - Service Center

Do yourselves a favor. ..if you need any repairs done or a state inspection, take your car to Rummel's Automotive off of Centerville Turnpike. I will no longer take my car i ..if you need any repairs done or a state inspection, take your car to Rummel's Automotive off of Centerville Turnpike. I will no longer take my car in for the FREE State Inspections they offer to customers who purchase a vehicle from them. Southern quoted me over $15,000 and failed my State Inspection. I took the list of recommendations and reasons for a failed inspection to Rummel's and they found nothing wrong, except my front tires being a little worn (which they said don't need to be replaced just yet.) Dealerships will try to tell you they have stricter guidelines they have to follow, but any reputable repair shop will tell you that's xx, they have the same guidelines as everyone else. Rummel's stays busy; it took me 2 weeks to get my vehicle in, but I'll take a failed inspection sticker for 2 weeks and a $20 fee for an inspection over $15,000 in repairs that I don't need. If you're looking for an honest, trustworthy mechanic...Rummel's is your place! More

Wow. Taryn, that is so awesome. I had given up hope of trying to track down the backup camera issue after all this time. Thank you for bringing it to mana Taryn, that is so awesome. I had given up hope of trying to track down the backup camera issue after all this time. Thank you for bringing it to management's attention so they could take it to the next level, which to their credit they did. I know the problem may not be discovered this trip but at least I have hope you are all trying and will see it through. 😊 As a business owner for 40 years and caring deeply about our clients I give you an A+ as far as valuable employees that understand how a customer feels and helping the customer want to be loyal to your company. I felt a difference when I first walked in and how you greeted me. I was thinking this person is prepared, knows exactly what i am coming in for, asks confirming questions and is actually really listening to me. That has so often not been my experience. Which ever Tech called me to let me know it wouldn't be ready until tomorrow helped me understand it was so you could finish tracking down the problem and get it right for me. He apologized that is would take longer and made no excuses. So happy you were on duty when i walked in. More

Great customer service from everyone I interacted with, especially Mr. Ives. Professional, patient, and willing to explain what work could and should be done to the vehicle being brought in that day. especially Mr. Ives. Professional, patient, and willing to explain what work could and should be done to the vehicle being brought in that day. More

Excellent communication with customer, friendly and professional— Time estimation was good for repairs- Thank you! professional— Time estimation was good for repairs- Thank you! More

Everything was done to my expectations, service is professional and courteous, I will return for my next scheduled appointment professional and courteous, I will return for my next scheduled appointment More

Desk staff did a great job with the limited amount of techs they had to work with, Management needs to hire multiple new mechanics ASAP. The desk staff struggle to keep up with the business that’s coming techs they had to work with, Management needs to hire multiple new mechanics ASAP. The desk staff struggle to keep up with the business that’s coming in. Had to reschedule service 3 times because of this shortage. Fix this ASAP!!! More

They did a superb job of getting me in and out of the dealership and getting my state inspection dealership and getting my state inspection More

Went in for an oil change, did not receive return mileage sticker on my windshield. sticker on my windshield. More