Southern Buick GMC Greenbrier - Service Center

Honeymoon is over I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointmen I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointment was no good. Then how can I schedule it if its taken? Why doesn't it give me days and times I can try to fit around MY busy schedule, since I'm the customer. I can drop it off, BUT I CAN ONLY WAIT ON CERTAIN DAYS. I need an oil change and tire rotation, not a transmission change out. So I leave my truck, get my wife to drive in the totally opposite direction, drop me off at work, now she's late for work. Here drop off your $54,000 dollar truck you bought from us and get your on ride, and we'll call you in the late afternoon to pick it up. The bad part is, I don't think they really care about losing my business. More

All I can say is insurance fraud. The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had water damage to the interior. They basically vacuumed the carpet and gave it back. What they were supposed to do was replace the carpet and headliner, find and repair the leak. I point out that the proper work wasn't done and they tell me parts are on order (after giving it back and saying the work was complete) and that they needed more money from the insurance company to complete the repairs. Lol. Cancelled all payments and took it somewhere else. More

Convenience of service Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up and bring them back to the dealership. Very inconvenient for customers that live in Suffolk or Virginia Beach. Every other dealership in the Hampton Roads area that I have dealt with over the last 20-30 years provided a courtesy van service. Assumed this dealership did also, but did not ask the question when I purchased the vehicle. Will definitely be a factor when I purchase my next vehicle. More

Horrible customer service irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's g irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's going on with my car so I call to find out what's going on..some guy answeres the phone was very rude then told me he didn't know where it was he'd have my advisor call me when he found them (he didn't even bother to look in the system or anything)...3 hours go by still no call from anyone..finally around 4 the mechanic matt called me to tell me what they found wrong with my car, he was a very nice and helpful gentleman!very respectful and helpful..however I was not told about the tax return deal that was going on (which would have been nice to know) the loaner car if you spend $299 in repairs..I spent $1200 and I could have used a loaner for work,instead I had to take off and I was without my car for 3 and a half days due to it being in yalls shop.. but again no one told me about this offer..I found out about it from a flyer when I went in to pay and pick my car up. I also received my car with no oil in it..I had a major oil leak that had to be fixed..I get the car and absolutely no oil in it what so ever..one would think since I had a major oil leak that was being fixed they'd put more oil in it before they gave it back to me to drive off with (seems like yall want my car to have more issues) all of the other stuff that I had fixed seems to be fine expect I still have a squeaking sound when I break..all in all this was a mediocre experience, you have rude people working there and they need to start informing people of the promotions. More

Another Great Experience The same as with my experiences in the past, Southern GMC Greenbrier provided quick and efficient service. I look forward to more of the same. Thank y The same as with my experiences in the past, Southern GMC Greenbrier provided quick and efficient service. I look forward to more of the same. Thank you! More

Worst Experience Ever and EVEN WORSE SERVICE!!! I purchased a brand new 2016 Yukon Denali for my wife in December of 2016. Shortly after (less than 2 months after purchase date), my wife started ex I purchased a brand new 2016 Yukon Denali for my wife in December of 2016. Shortly after (less than 2 months after purchase date), my wife started experiencing multiple problems: *service camera lights *Infotainment console shorting out *clicking noises from the dash *rough (I mean throw you in your seat; roughly) shifting transitions from gear to gear but particularly downshifting...on one occasion the transition between gears was so rough the seatbelt left marks on a 10 year old passenger. *instrument panel....speed, gear, gas, rpm and etc...goes completely dark. Yes; completely dark other than than series of warning/service lights that scroll across. So what do you do? It's a brand new $80,000 vehicle....you take it for service; right? Keep in mind this is my wife's car; the one in which she drives my children. Wrong!!! We were told on the ridiculously numerous occasions when we took it in for service that there was nothing they could do unless the light remained on. The service issues and concerns continued to mount!! We were told everything from they were waiting for an update to there was no recall. One tech even said we would have been better off to keep the one we traded in. We were even told they didn't know what to say....that they had a 2017 doing the same thing!! On my last service occasion, I heard them telling another client over the phone the same line of nonsense I have been hearing for the past 14 months. After doing some research, I found that my complaints are the same as numerous other Yukon owners. It reached the point where I was forced to hire an attorney. I am disgusted!! How ridiculous it is to be forced to acquire legal representation in an effort to get them to do what they should have in the first place.....STAND BEHIND the $80,000 vehicle they sold me. More

A VERY PROUD OWNER OF A 2017 KIA FORTE!!! If you want the right price & the right deal come to GMC-KIA. Come see Roger McLain he'll do whatever it take to get you in a new ride today. Don't se If you want the right price & the right deal come to GMC-KIA. Come see Roger McLain he'll do whatever it take to get you in a new ride today. Don't settle for nothing used when you can have new. He did it for me, he can do it for you too!!! More

Very rude worst customer service EVER!!! LIE AFTER LIE, in regards to my appt, price, and pick up date They hit my car door on the garage when they were returning to me, I watched it with LIE AFTER LIE, in regards to my appt, price, and pick up date They hit my car door on the garage when they were returning to me, I watched it with my own eyes!!! Thanks for the huge dent, and my time wasted. No respect for their customers!!! Please save yourself the hassle!!! More

Went above and beyond to avoid warranty claim. I took my 1999 Suburban to Southern GMC to have a warrantied transmission serviced. The transmission was put in one year ago and I had lost all high g I took my 1999 Suburban to Southern GMC to have a warrantied transmission serviced. The transmission was put in one year ago and I had lost all high gears while driving home. While I was upset given that I paid $2300 to have it replaced with a certified GM part I was relieved to know that I was covered under a 3yr/100,000 mile warranty. An hour or so after I had the truck dropped off I recieved a phone call telling me that the transmission that was installed was not a GM transmission. I am a very mechanically inclined individual who does most of my repairs myself and only take this truck into a shop when I want a warranty with a part (like a transmission) When I had this part installed I drove with the mechanic to the dealer to purchase it and like a hawk watched him install it so that I knew it wouldnt be switched with a rebuilt one. I knew that the rest of my visit would be terrible from this point forward as they seemed to want to get out of a warranty claim. I arrived back at the dealer to hear this story from the horses mouth that indeed this was not a GM transmission because it has gold paint on it. The "gold paint" was a mixture of sand and mud which could be wiped off with a finger. They then begin to tell me that I had exposed wires from my upstream 02 sensor which was making the truck run terrible. I began to think "I just hard wired those and triple twisted and insulated them with electrical tape. PLEASE don't tell me that he yanked them out because he was curious because that was a pain to get the pin out right." Indeed he did which has nothing to do with the issue I brought the truck in for. Then they tell me that the transmission came off a 2000 chevy van which if true doesnt matter because they use the same 4L60E transmission. Lastly they say it wouldnt be covered anyway because the radiator sprung a leak into the transmission cooler and was leaking all my radiator fluid into the transmission and vice versa. At this point I told them stop since they didnt want to listen to me anyway and get my truck off the lift. To avoid having anything to do with them again I drove all the way to Richmond to Hendricks Chevy to purchase a new transmission. Upon bringing it home I got to work dropping my old Trans out and comparing to the new one SURPRISE! They are identical same stickers same part number and same bolt pattern. I replaced the transmission in a day and got to work on my cooling system I dotn ahve the capability to perform a smoke test to see if they were correct in the assumption that the trans cooler was leaking into the radiator so I replaced it anyway. I had to rewire all the wires they carelessly yanked out and lastly the one thing that made me right this review. After I replaced everything my truck ran terribly like it had no communication with the ECU (Computer) I thought it was my work so I wasted 3 hours triple checking all my connections and wiring only to find that they had unplugged and entire wiring harness from my ECU which by the way is not how you test any vehicle that has an OBDII computer. That could've caused permanent damage to one of the most expensive parts of any vehicle. In closing I was in the market for a new truck and given that my Chevy has ran 16 years and almost 300,000 miles like a champ I was going to look at your dealership. After this nonsense of an experience I will drive 750 miles back home to James Martin Chevy for that purchase. My experience only makes me wonder how many people have fell for these dishonest tricks. More

WORST Customer Service EVER We bought our truck from then in 2011. My husband wanted a red one and they tried to get him to buy a blue on their lot. They said there was not a r We bought our truck from then in 2011. My husband wanted a red one and they tried to get him to buy a blue on their lot. They said there was not a red one to be found anywhere. I talked him out of the blue one. Came home, found a red one all the way in Suffolk (17 miles away) (yes, I'm being sarcastic here!) Anyway - after a few phone calls and us saying we'll just go get that one, they got it for him. BUT today's experience takes the cake ... Made an appointment for 7:30 am for state inspection, oil change and tire rotation. Pretty simple, right? They ask on the appointment website what time you want to pick up your vehicle - we chose 9am. Expecting a little delay perhaps. We dropped the truck off last night so it would be there first thing in the morning. The lady calls me at 7am. Who calls at 7am? Just to tell me they got the truck. Well, I would hope so - we left it at the dealership. Then she tells me that the technician will be recommending all these fluid changes and stuff. I say (after explaining that she woke me up b/c it's only 7am!) that all we want done are the 3 things listed above. She then tells me that the truck will be ready this afternoon. I say excuse me? We have a 7:30 appointment. She says "we're busy" and hangs up on me. I was like what just happened? So, I turned to Social Media to share my experience. I then get a message that I will be receiving a call. Some guy names Clint called me and said that I left the rudest comment ever. I said, no I didn't. I left the truth. Well, he blamed me somehow for the rude service and said it will be ready when it's ready. So, I called GM on this now and filed a complaint. So Clint calls me back, tells me that his supervisor sides with him and that we are no longer welcome at that dealership, to come get our truck and they are deleting our account. What kind of customer service is that? BUYER ...... BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More