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Southern Buick GMC Greenbrier - Service Center

Name: Southern Buick GMC Greenbrier - Service Center
Address: 1300 South Military Highway, Chesapeake, VA, 23320, US
Telephone: (757) 424-6380
Rating: 4

1300 South Military Highway, Chesapeake, Virginia 23320 Directions

Service: (757) 424-6380

Parts: (757) 424-6380

Chesapeake, VA

4.0

377 Reviews

Call Service Center (757) 424-6380

4.0

377 Reviews

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This rating includes all service center reviews, with more weight given to recent reviews.

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377 Reviews of Southern Buick GMC Greenbrier - Service Center

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March 04, 2024

SERVICE VISIT

I brought my car in to get serviced. Lauren assisted me through the whole process. Extremely professional Lauren assisted me through the whole process. Extremely professional More

by JARED.HARRIS90

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Lauren

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March 04, 2024

SERVICE VISIT

I arrived at 650 for 7 am appt. Power washers present cleaning outside of building in rain. All doors locked. 702 am all doors locked no one inside. Went to GMC Buick inquired if th Power washers present cleaning outside of building in rain. All doors locked. 702 am all doors locked no one inside. Went to GMC Buick inquired if they knew why Kia was closed. No. Can you call someone? Yes. 715 power washers and truck still in front of service dept doors. Checked in car @ 720 for 7 am appointment. Noticed stains on my hoodie mentioned it to Rebecca. She said her clothes were stained too. I asked power washers about chemicals. They said bleach. My hoodie, pants, and tennis shoes all stained from bleach. Bryan Hunt intervened and offered customer service. I also reported the incident to dealership management before leaving. I was told I would be compensated for my damages. More

by Cchase_918

Verified Customer

Recommend Dealer

Employees Worked With

Bryan Hunt

5.0

Other Employees : Bryan Hunt

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Mar 05, 2024 -

Cchase_918 responded

Tues March 5, 2024, I am still waiting for a call from Kia.

March 01, 2024

SERVICE VISIT

I'm pleased with the service l received. I was told I would have to wait 1&1/2 hours before they would start working on my car and in 20 minutes they were telling me my car was ready. I was told I would have to wait 1&1/2 hours before they would start working on my car and in 20 minutes they were telling me my car was ready. More

by klridge45

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Winston Whitehurst

5.0

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February 13, 2024

SERVICE VISIT

I always receive a great service when I visit you guys the young lady at the front desk was very good the young lady at the front desk was very good More

by Hustonje

Verified Customer

Recommend Dealer

Yes

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Feb 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 12, 2024

SERVICE VISIT

Everything good except for call back from tech. But always takes all day to get car back even though I have an early morning appointment. But always takes all day to get car back even though I have an early morning appointment. More

by GEMSOF7

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Laurie

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Feb 13, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

February 11, 2024

SERVICE VISIT

Waited very little while they got my recall issue resolved. Clean facility and respectful customer service! resolved. Clean facility and respectful customer service! More

by Rebecca Rosado

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Rebecca

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Feb 13, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 10, 2024

SERVICE VISIT

Oil change in 45 min Very fast did a great job thanks Thanks for your help Thanks for your help More

by Raybirdiii

Verified Customer

Recommend Dealer

Yes

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Feb 13, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 10, 2024

SERVICE VISIT

Easy. Everything was done and it took the amount of time quoted. All in all a good experience. Everything was done and it took the amount of time quoted. All in all a good experience. More

by Rickpadrick

Verified Customer

Recommend Dealer

Yes

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Feb 10, 2024 -

Rickpadrick responded

Enjoyed our experience.

Feb 13, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

SERVICE VISIT

She was extremely polite and took care to help me after my appt by coming out to my car and did my service notification... I didn't know how cause I'm old and she said I got you. We all need more people li my appt by coming out to my car and did my service notification... I didn't know how cause I'm old and she said I got you. We all need more people like her. Thanks Bri. More

by ryderjames353

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Brittany

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Feb 09, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 09, 2024

SERVICE VISIT

After many personal changes since the buyout, it seems to be better and more organized be better and more organized More

by ERGOIAM12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Lori , Rebecca in service

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Feb 09, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to provide us with this feedback.

Southern Buick GMC Greenbrier - Service Center

Southern Buick GMC Greenbrier Hours Hours

377 Reviews of Southern Buick GMC Greenbrier - Service Center

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