Southern Buick GMC Greenbrier - Service Center

Dropped vehicle off for state inspection. Alignment and fuel system clean was recommended. We approved both to be done. At the end of the day I was unable to get ahold of anyone to find out i Alignment and fuel system clean was recommended. We approved both to be done. At the end of the day I was unable to get ahold of anyone to find out if vehicle was done. Finally got someone only to find out recommended (and approved) work was not done. Now another day without vehicle. Very poor communication this visit - which was not the norm in the past. I hope the future is a positive one More

An error was made recording my mileage in/out for an oil change and no one calls me back to remedy the problem. It’s serious because of warranty specs and mileage requirements change and no one calls me back to remedy the problem. It’s serious because of warranty specs and mileage requirements More

Great service from staff very efficient chervon and Becky kept me informed of my vehicle status thank you kept me informed of my vehicle status thank you More

Always great service when ever I come in to have any type of work done on my vehicle 👍🏽 of work done on my vehicle 👍🏽 More

It took three weeks to get my car repair . When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer se When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer service. More

Professional, Curteous, Driven, Hard Working, Dedicated, Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! More

Customer service is at low and they are not friendly and don’t explain or elaborate on the problem with your vehicle. I had to take my car back twice for the same problem. They never have appointments avail don’t explain or elaborate on the problem with your vehicle. I had to take my car back twice for the same problem. They never have appointments available and the management change over isn’t good. They fail to tell customers about recalls More

I would give them more stars but there were not only communication issues on their end but spelling as well. I made the appointment for my husband’s truck to have the recall work taken care of before ou communication issues on their end but spelling as well. I made the appointment for my husband’s truck to have the recall work taken care of before our son was born with Becky. Dropped it off 3/25 to be worked on starting 3/26. When I made the appointment, I spelled our last name out even with military spelling; Dedo: delta echo delta Oscar. My husband called 3/27 to get an update on the truck since we rented a vehicle. It took more phone calls to even get an answer on FRIDAY 3/29. When we got the truck, the paperwork had our last name misspelled, Devo; and said they notified us of completion 3/27, which is clearly a lie; the technician never called me until 3/29. Not to mention we are still getting letters in the mail about the recall that they did the work on, so that was never updated either, but I’m sure I can find a mechanic to update it for us since everything else was a hassle. More

Service dept sucks , never calls back anyone. Vehicle has been there sense 3/20 and they thought they fixed it drove vehicle down road and still same issue. They don’t even test drive vehicles. N Vehicle has been there sense 3/20 and they thought they fixed it drove vehicle down road and still same issue. They don’t even test drive vehicles. Need to clean house !!! More

I just recently visited Southern Buick for my car first oil change. The customer service was excellent and the wait time was great. oil change. The customer service was excellent and the wait time was great. More