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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
377 Reviews
Call Service Center (757) 424-6380

377 Reviews of Southern Buick GMC Greenbrier - Service Center

Sort by
May 12, 2024

The staff there is always friendly, courteous and prompt. Prices could improve, but service is amazing. More

by SARAH.HUNTER913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 12, 2024

Had an appointment. I waited over an hour before my car was even looked at. Typical for one of the worst places for customer service that I’ve ever purchased a car from. More

by Smh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

"Smh" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 12, 2024

The service provider was knowledgeable and assured me they would take care if me. Very professional at all times. The entire wait was painless and I was frequently updated. Great people great service More

by BIGCATT98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the name sorry
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 11, 2024

Very please with the service I receive, always customer service is great. Thanks to all. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 11, 2024

Very courteous, efficient, needed car for our vacation and they got it finished on time !! More

by CSUGBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 11, 2024

Cassandra was wonderful and explained everything in detail about what was wrong with our Tahoe. She kept us up to date on everything. Once everything was completed she got in contact and is a superb em More

by Scaffoldbob58@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Penland
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 10, 2024

Experience was great! Fast service, polite staff and great customer service and staff. I will be back More

by nicholedyer122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanell Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 09, 2024

The service department was prompt. I arrived earlier than my appointment time and they took the car right back. I was done just after my appointment time started. More

by brianptaylor79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Reps
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May 09, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 09, 2024

My mechanic Thomas was amazing very helpful and explained everything well I’m happy also. More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name but the gentleman at the service desk was very kind and helpful
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May 09, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 09, 2024

Good service! Wait was little long but it was very busy. Would recommend to friends and family More

by gmazl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
May 09, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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