Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Buick GMC Greenbrier - Service Center
Chesapeake, VA
389 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
389 Reviews of Southern Buick GMC Greenbrier - Service Center
Sort by
June 16, 2024
The staff was friendly and welcoming. They were very professionaland my vehicle was completed and returned to me in a real amount of time. . I could not have asked for a better experienc They were very professionaland my vehicle was completed and returned to me in a real amount of time. . I could not have asked for a better experience. More
by CTWOODLEY59
Verified CustomerEmployees Worked With
June 15, 2024
Service was completed quickly. I dropped off the afternoon before my appointment and they were able to give me a ride home. They even got my service completed early. I dropped off the afternoon before my appointment and they were able to give me a ride home. They even got my service completed early. More
by MTHTCHR1
Employees Worked With
Service Dept
June 15, 2024
Service good except didn’t have one part which I have to go back again. Told me they had everything. Now I have to go back again when they get in the fuse. Disappointing go back again. Told me they had everything. Now I have to go back again when they get in the fuse. Disappointing More
by dsaccal43
Employees Worked With
Don’t know name but good
June 15, 2024
Terrible service. Dropped my car off for an 8:00 am appointment, had an alignment scheduled and asked for an estimate on a repair which we showed the attendant. By n Dropped my car off for an 8:00 am appointment, had an alignment scheduled and asked for an estimate on a repair which we showed the attendant. By noon, I still had heard nothing, so I called. When she called me back after being texted, she said they were looking at the car. I asked about the estimate , and she said I would get a call. By 4:00 pm, I still had heard nothing, so we drove to the shop. I simply asked for the car since I hadn’t heard anything. She said they now had it on the lift being worked on. When it was done, she asked me if I knew I had a problem with the same exact item I asked for an estimate on that morning. I was more than mad at the waste of the day with the car being there. I won’t go there again. More
by CHRISTINEGAJDEK
Employees Worked With
Service dept. terrible!!
June 13, 2024
It was okay, until they had to cancel my service but after I said something they made it work about my service the next day. So it’s all good so far. after I said something they made it work about my service the next day. So it’s all good so far. More
by RDBURKHEAD30
Employees Worked With
Not sure her name it was on the service department
June 13, 2024
I was told that oil change appoints were no longer done. When I arrived I was advised the policy changed back to appointments again. After a long delay, I did get an oil change. However, the oil life was no When I arrived I was advised the policy changed back to appointments again. After a long delay, I did get an oil change. However, the oil life was not reset nor was the label on the windshield updated. Very poor customer service More
by DONOTADD
Employees Worked With
Service dept
June 12, 2024
Great customer service representatives. My wife and I are treated very well when we come. All the way from North Carolina,it’s worth it! My wife and I are treated very well when we come. All the way from North Carolina,it’s worth it! More
by MARVINJBOYD2
Employees Worked With
Lauren, Service Department
