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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
389 Reviews
Call Service Center (757) 424-6380

389 Reviews of Southern Buick GMC Greenbrier - Service Center

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June 20, 2024

Was a pleasure visit the place. Excellent treatment. Thank you. Have excellent time waiting for my car. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 19, 2024

This is the worst service department I have ever dealt with? I will never buy another Vehicle from southern and I will tell as many people as possible the the same thing! More

by Chris_ross766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Jun 19, 2024 -

Southern Buick GMC Greenbrier responded

Chris. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 19, 2024

Very professional, calm and not pushy. Wasn’t planning to lease that day but everything came together perfectly. More

by jmartin823
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Essence Simmons 5 stars
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Jun 19, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 18, 2024

Becky called set up time n date for my appt n completed what was needed I really appreciate her due to waiting for someone else to help she's the best More

by TWINPOWERS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky
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Jun 18, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 18, 2024

Oil change was timely. Arrived 20 minutes early, and waited for SA for about 5 minutes. More

by 1atyourservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep was good
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Jun 19, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 17, 2024

Outstanding work is always performed and appreciated on my vehicle. I’m proud to say ! You guys are awesome…. More

by DANIELLEGREEN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikul Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2024

Quick and fast service. Bryan was excellent made the process easy and was very helpful. More

by rayr688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 16, 2024

Not necessarilly exactly keen on the communication between the service department and the actual mechanic More

by KILROY0013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not familiar with all the names of the people in your department
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Jun 20, 2024 -

Southern Buick GMC Greenbrier responded

"KILROY0013" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 16, 2024

Express oil change with quick fast and very uneventful suggested updated services and will come back for those updated services. More

by MOTOR2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department versus great
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June 16, 2024

Everyone I encountered was super nice and approachable ! Service was great and quick. Mechanics where knowledgeable and helped me with all my questions More

by NIKOLAS.PECORARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Jun 18, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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