Southern Buick GMC Greenbrier - Service Center

I received excellent customer service from Sean and my wait was not long either. He updated me frequently on my car's status! wait was not long either. He updated me frequently on my car's status! More

Great service department. Very helpful sevice team. My tires didn’t pass inspection after 19k and was referred to Michelin as the service manager said there was nothing that t Very helpful sevice team. My tires didn’t pass inspection after 19k and was referred to Michelin as the service manager said there was nothing that they could do. Vehicle is 7 years ago was the reason given. The sidewalls were separating from the trend. Once I replaced tires GMC reinspected my Terrain without an appointment and quickly, only about an hour waiting and I was good to go. I'm on my second request with Michelin, I'm not very confident in getting any of my money back. Service team said they see this often with the Michelin tires. Sad that companies don't stand behind their products. More

Dropped my car off for an appointment at 8:20 Thursday morning i contacted the service center two times and it is now Friday afternoon and the diagnostic has not been completed. I will pick my car up ton morning i contacted the service center two times and it is now Friday afternoon and the diagnostic has not been completed. I will pick my car up tonight when I can get a ride to the dealership without any service or finding out why my check engine light is on. More

Your service manager don't know how to address humans. He has no personality interacting with people. More like speaking down to people and ignoring there concerns. He has no personality interacting with people. More like speaking down to people and ignoring there concerns. More

My car was in the shop for an unexpected check engine light. Took care of the cost and I thank the KIA team. light. Took care of the cost and I thank the KIA team. More

Easy and fast service with around the clock communication. Clean lobby and common area. I would choose Southern over any dealership. communication. Clean lobby and common area. I would choose Southern over any dealership. More

They did what they said they would do for when they said they would do it they would do it More

Service people were very polite and courteous had car in before 8:00 a.m. and picked it up around 2:00 p.m. when called it was in for a recall for ignition problems on my Kia was told the part was not there before 8:00 a.m. and picked it up around 2:00 p.m. when called it was in for a recall for ignition problems on my Kia was told the part was not there and they would call me in a few days to reschedule the service when the part arrived it's still not here I guess because I've not heard from anyone need to call to find out what's going on my only complaint is they have not followed through with calling me to reschedule More

Very good I don’t have 15 words to write, but everything is good at this time is good at this time More

very easy company to work with. i recommend all my friends and family. they always leave me with a smile i recommend all my friends and family. they always leave me with a smile More