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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
385 Reviews

385 Reviews of Southern Buick GMC Greenbrier - Service Center

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June 22, 2024

Service people were very polite and courteous had car in before 8:00 a.m. and picked it up around 2:00 p.m. when called it was in for a recall for ignition problems on my Kia was told the part was not there More

by normasmith2345
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Shawn
Jun 25, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

June 21, 2024

Very good I don’t have 15 words to write, but everything is good at this time More

by John
Recommend Dealer
Yes
Employees Worked With
Coffee person
Jun 21, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 21, 2024

very easy company to work with. i recommend all my friends and family. they always leave me with a smile More

by NOAHSTRANGE3299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Whitehurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Aundre Whitfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanell Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 20, 2024

Your service department is not reliable and I wouldn't recommend them to anyone, I'm looking some were else for service for my vehicle. More

by DEACANT.WILLAIMS487545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 20, 2024 -

Southern Buick GMC Greenbrier responded

"DEACANT.WILLAIMS487545" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 20, 2024

Was a pleasure visit the place. Excellent treatment. Thank you. Have excellent time waiting for my car. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 20, 2024

Good report with sales & financing had to wait for my choice of color but was only a week. More

by mudrock69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 20, 2024

Everything was prompt, curteasous, complete with all questions and concerns answered and explained. Clean facilities. More

by dbruch18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fritz Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 19, 2024

This is the worst service department I have ever dealt with? I will never buy another Vehicle from southern and I will tell as many people as possible the the same thing! More

by Chris_ross766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Jun 19, 2024 -

Southern Buick GMC Greenbrier responded

Chris. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 19, 2024

Very professional, calm and not pushy. Wasn’t planning to lease that day but everything came together perfectly. More

by jmartin823
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Essence Simmons 5 stars
Jun 19, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 18, 2024

Becky called set up time n date for my appt n completed what was needed I really appreciate her due to waiting for someone else to help she's the best More

by TWINPOWERS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky
Jun 18, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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