Southern Buick GMC Greenbrier - Service Center

They only have a couple technicians Steve was awesome and repaired my encore but as far as service writers really suck to put it nicely. They couldn’t even give me a loaner vehicle I had extended warranty bu repaired my encore but as far as service writers really suck to put it nicely. They couldn’t even give me a loaner vehicle I had extended warranty but the repair was covered by power train warranty and was without a vehicle for over a week I will not ever be back!! More

That was the best service I’ve ever had. No dealer can beat this one! No dealer can beat this one! More

I waited 5 hours just for an oil change. And I had an appointment that day. And I had an appointment that day. More

Refused to return phone calls, confirm service PRIOR to appointment, or communicate service requirements in a timely manner. appointment, or communicate service requirements in a timely manner. More

Trusted dealership. Ive been going to them for over ten years now for all my services. Ive been going to them for over ten years now for all my services. More

Our service advisor was Antwan. He was very friendly and had a great personality. Every thing was good. After we got home, checked oil level and it was 1/2 quart low. Brought th He was very friendly and had a great personality. Every thing was good. After we got home, checked oil level and it was 1/2 quart low. Brought the car back, it was taken right in and we were on our way in about half an hour. More

My service advisor was Sean. My Kia Sedona was in the repair shop for a month. They replaced the fuel pump mainly. I am extremely dissatisfied with Sean about his lack of communi My Kia Sedona was in the repair shop for a month. They replaced the fuel pump mainly. I am extremely dissatisfied with Sean about his lack of communication. He did not make any efforts to update me about my vehicle and lied to me about the progress of sending information my warranty company asked for. Only untill i reached Alexandria from GMC service did i actually receive help and updates to my vhecile. Sean kept me in the dark for 3 weeks with multiple missed calls and texts. The length of time my vehicle was in the shop was acceptable given the backlog of broken kia's but the blatant lying and weeks of no contact is not. I will never come to this dealer again or refer anyone here.I appreciate alexandria's help however, she went above and beyond in providing me with a clear ETA for repair and a rental car even though she doesnt even work at the Kia Service dept. More

Mike is informative and courteous, service was quick. And they kept me informed of everything And they kept me informed of everything More