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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
233 Reviews

233 Reviews of Southern Buick GMC Greenbrier - Service Center

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May 08, 2024

Very clean and organized place to have maintenance done. Nice waiting area with clean bathrooms. More

by DIXONCR438
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 08, 2024

I have purchased 20 vehicles from this dealer and have had them all serviced there. As of late, the time to get an appointment is very long. Plus I just spent 780.00 for a tune up and fuel service yesterd More

by MLSWEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winston Whitehurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Buick GMC Greenbrier responded

"MLSWEARS" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 08, 2024

First the shop is old and outdated Dirty needs upgrading badly.the last visit took to long to complete the service writer did not keep me updated about the repair.The shop mechanics seem poorly trained. The More

by Wily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
May 08, 2024 -

Southern Buick GMC Greenbrier responded

"Wily" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 08, 2024

They are Always friendly and keep you updated and notified of suggestions for vehicle maintenance More

by triciamarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service department
May 08, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 08, 2024

You are a bunch of crooks and I will tell everyone to not go to ya'll and ya'll are robbing people More

by troyjones757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of these people are the worst and ne
May 08, 2024 -

Southern Buick GMC Greenbrier responded

Troy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 07, 2024

Bought my sierra. From there and service is always great for me and my truck More

by YVETTETTELAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 06, 2024

I’m pleased with the work. The wait time is sometimes a little too long but overall the service is great. My sales rep is very helpful in explaining the service being provided. More

by SADINAWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky in service.
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 05, 2024

Very pleased with Southern Buick. The service personnel very helpful especially Jeri and Chris. Very clean and comfortable waiting area. More

by queensgate39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeri and Christopher in Service Department
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

Dropped vehicle off for state inspection. Alignment and fuel system clean was recommended. We approved both to be done. At the end of the day I was unable to get ahold of anyone to find out i More

by WBAKER2557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 07, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 03, 2024

An error was made recording my mileage in/out for an oil change and no one calls me back to remedy the problem. It’s serious because of warranty specs and mileage requirements More

by sharrett.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for bringing this to our attention, Mike. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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