Southern Buick GMC Greenbrier - Service Center

Everything was quick and easy and everyone was very kind. Was my first time there since I moved from Chicago and I will be going back for my next oil change. Was my first time there since I moved from Chicago and I will be going back for my next oil change. More

Picked car up at 5:30pm and was back at the shop by 6:30pm the issue was nit fixed and the paperwork stated "well see if light comes back on" well it did very unsatisfied with the quality of work by th 6:30pm the issue was nit fixed and the paperwork stated "well see if light comes back on" well it did very unsatisfied with the quality of work by the service department More

Great customer service always complete satisfaction on each and every visit fast service always friendly each and every visit fast service always friendly More

Very fast service, appt was 11:00 i got there at 10:45 and out the door by 11:10 and out the door by 11:10 More

The service was professional and efficient, as usual. I was able to get in and out in a reasonable time, great service I was able to get in and out in a reasonable time, great service More

Southern Buick GMC Greenbrier squeezed me in on short notice for a same day oil change. notice for a same day oil change. More

Always have great service when I bring my vehicle in for service at southern kia!! service at southern kia!! More

GMC BUICK is a very professional dealership to work with. I have no complaints. Thank you Greenbrier Southern Buick GMC. I have no complaints. Thank you Greenbrier Southern Buick GMC. More

I bought the brand new vehicle 3 months ago in May. There was a deep scratch on one of the side mirrors. Pictures were taken and I was told the part would be ordered and I'd get a call to come in for i There was a deep scratch on one of the side mirrors. Pictures were taken and I was told the part would be ordered and I'd get a call to come in for install. 1 month, nothing. 2 months, I tried reaching out. No response. 3 months, I finally had time to physically go in and ask about it on 7/30/24. I got some confused responses, "Let me check on that." And then "I'll get with Service. Oh the part should be in tomorrow. I'll give you an update tomorrow." On 8/5/24, tomorrow finally happened. "I need to check with with Parts.....the part will be in tomorrow. What's the soonest you can come in? Oh the weekend? Let me check if they'll have a team in to paint it over the weekend." Why would a new part need painting? Is it even OEM? Asked for pictures of the part. Received the pictures. Was reading the label. Why does the OE Date say 8/5/24? This part should have been ordered in May. I was told "The sales manager and service departments been talking about this part. They were thinking they had to order the whole mirror, but the manager got with them and they were able to order the part that was scratched on the rearview mirror." Why in the world did it take 3 freaking months for that conversation to come to a close? They could have called me to try and come in so they could physically see it if they were being outsmarted by a photo. I'd been warned about the horribleness of Southern's Service Department but yikes. It's like they have one brain cell they all share and someone dropped it to roll off under a vehicle and it took 3 months for them to find it again. Seriously, they are trash. I'm worried about the upcoming service to replace the scratched piece. It's an easy fix that I foresee them taking 5 hours to complete during which time my oil drain plug goes missing, my tire gets a nail in it, and my wiper blades suddenly fall apart. The only reason I'm going is to get the part. I don't trust Southern to take care of my vehicle. More

Very pleased with the service I received. My service manager was exceptional. I will be back for any future work needed. My service manager was exceptional. I will be back for any future work needed. More