Southern Buick GMC Greenbrier - Service Center

The service Manager, Joe is completely untrustworthy, and a straight up LIAR! After speaking with his associates, Dan and Antwan, letting us know that the department did NOT even know our vehicle was incorre a straight up LIAR! After speaking with his associates, Dan and Antwan, letting us know that the department did NOT even know our vehicle was incorrect logged, and that they had filed the paperwork incorrectly, this guy Joe proceeds to tell us that after a month with the vehicle everything is as planned. Joe specifically should NOT be in this position. Do Not trust or use Southern Gmc of Greenbrier to service your vehicle. Additionally, because of the new Owners mismanagement, it only gets worse. BEWARE! More

Much better communication and ease of dealing with the service department! Spectacular changes have occurred and made getting service done so much more efficient!!! service department! Spectacular changes have occurred and made getting service done so much more efficient!!! More

Eat an excellent place to come and bring you own truck to get a all needs done get a all needs done More

This dealership has been nothing short of an embarrassment for a service dept. in SERIOUS need for new management my car has been damaged and no repair for what was broken. I mentioned it and st embarrassment for a service dept. in SERIOUS need for new management my car has been damaged and no repair for what was broken. I mentioned it and still NOTHING! My car has seat bar issues and this dealership never found it upon inspection. I totally dislike bringing my car there to be serviced. Slow, slow, slow There’s ALLOT of improvement needed at this location!! Sad for the customers. I will never purchase another car here just because of the service department!! It’s like night and day compared to how the service is with my Toyota and my Volvo dealership… More

Communication system is extremely poor. Always go from the computer answering machine to an email that request leaving name, telephone number and detailed information about problem. The ema Always go from the computer answering machine to an email that request leaving name, telephone number and detailed information about problem. The email calls are never, never, never returned. More

Service was for first oil change and tire rotation on a 2024 GMC Acadia. Wait was longer than normal, but was acceptable considering your shortage of help. Service rep that checked me in was very accommo 2024 GMC Acadia. Wait was longer than normal, but was acceptable considering your shortage of help. Service rep that checked me in was very accommodating, informed of longer wait times, was very professional. No complaints. More

Great experience, personable, organized, and friendly Great experience with finance and close out Great dealership Great experience with finance and close out Great dealership More

Great service Department , Southern Buick/GMC treated me with respect and got me in and out in a timely manner with respect and got me in and out in a timely manner More

Very good service though I was coming in for several things, one of them my trunk hard to open was told I need to pay $199 just to look at it. I said nevermind. I asked for my car to get vacuumed and he things, one of them my trunk hard to open was told I need to pay $199 just to look at it. I said nevermind. I asked for my car to get vacuumed and he said yes. It was never vacuumed the manager said he will talk to him to do a better job. Do I really believe this no. As Eve rytime I go it's never vacuumed. More

I literally stayed at the dealership all day getting my car fixed. Was not offered a loaner, even though I was sold an extended warranty through the dealership. car fixed. Was not offered a loaner, even though I was sold an extended warranty through the dealership. More