Southern Buick GMC Greenbrier

Adam Rawls in the service department misinformed me, he deliberately tried to take advance of me (female)...in order to gain sales. I had to end up call Duke Automotive to get the facts on my vehicle which deliberately tried to take advance of me (female)...in order to gain sales. I had to end up call Duke Automotive to get the facts on my vehicle which ended up saving me $150. I brought my 2010 terrain in with horrible engine problems which amazes me in itself, because I just purchased this vehicle 7 months ago. I traded in a 2002 mazda tribute with no issues what so ever. I feel like I've purchased a lemon! In addition to that frustration, i received horrible service from Adam. He is Not trustworthy; I would caution all females to make sure you bring a knowledgeable Mechanic with u if you deal with him as a service advisor. On the flip side and after all the hassle, my vehicle still has engine knocking but nothing like before. Therefore, I'm thankful for the work that was done on my vehicle. Mike the service manager, along with the ladies in the office were polite and professional. More

My overall experience was appalling to say the least. It seemed as if the majority of the staff, put forth minimal effort to try and help me. I would call the sales representatives and ask questions, then b seemed as if the majority of the staff, put forth minimal effort to try and help me. I would call the sales representatives and ask questions, then be told I'd be called back in 5 minutes (Never received a phone call back). Had to pull teeth to get anywhere with these people. So dissatisfied I had to drive 520 miles (roundtrip) to MD to get the car I wanted. S (C)henelle Nimo- Sales Representative, her service was poor, she would delay and keep delaying. Mr. Terry Wilson- Sales Manager, mirrors Shenelle. Erica- Was the only sales representative to try and help, she tried to work with me and was trying to do everything she could to help. More

Dropped car off for oil change and had an appointment for 815. Went to service department at 5 and car was not ready! Last time I took it in for an oil change they only added 3 quarts when it calls for 5! Se 815. Went to service department at 5 and car was not ready! Last time I took it in for an oil change they only added 3 quarts when it calls for 5! Service department sucks! Then they charged me for a tire rotation. Said there was nothing that could be done then offered me a free wash at another time! More

I have used Greenbrier GMC service for many years. The service I have received has always been top notch. The service writers and mechanics have always made it clear that they are interested both in the service I have received has always been top notch. The service writers and mechanics have always made it clear that they are interested both in the services they supply as well as saving me MONEY. I am not the type to dive into any agreement quickly or without "doing my homework". It has been proven to me time and time again that the allmighty dollar is not the main concern at Greenbrier, much unlike most dealerships I've used in the past. The advice given has been thoughtful and helpful. I can't count the number of times they have beaten the prices of a competitor or flat out saved me from taking bad advice (given by another local dealership I won't mention) and having unnecessary work done to my vehicle. Myself, my wife, my daughter and my mother will never use anyone else in the Hampton Roads area. More

Tried to force me to buy a transmission filter replacement at 5,000 miles or said my warranty would be voided. Said it showed it in the manual. But you guessed it, I couldn't find it and neither replacement at 5,000 miles or said my warranty would be voided. Said it showed it in the manual. But you guessed it, I couldn't find it and neither could they. Wonder how long they have been working that scam? More

I bought a 2003 GMC truck here in Carson City, Nevada before going on a cross country trip. I needed to have my OnStar upgraded from analog to digital and there was not enough time to get it done here in before going on a cross country trip. I needed to have my OnStar upgraded from analog to digital and there was not enough time to get it done here in Carson City. I was going to be in Virginia Beach in two weeks and so I contacted the service department at Southern GMC figuring there would be enough time for them to order the part and have it for when I got there. Oh no, they didn't have it in their computer system, someone was trying to get it back on their computer so they could order it, but was having problems. Shane went into this long story about having to get the money up front because they had problems in the past about people ordering and then cancelling. Like I cared. I told hime I would put it on my charge card and that that was no problem. They never called me back. I called several times while on the road and was told they were still working on it. Shane kept telling me that there were difficulties because it had to go through the parts department and the service department, again like I cared. I just wanted to have the unit upgraded so I would have it for the second half of our trip. One time I called and asked for Shane and the guy said "You really want Shane, you really want Shane", like that was a stupid request. Well needless to say they never got back to me and I am back in Carson City. Will go order it from our local dealer. I pity those people in the Virginia Beach area that need service from the local GMC dealer. More

I don't give a !@#$ if Greenbriar Volkswagen is the best dealer in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment saying th dealer in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment saying that they were overbooked. What kind of bull @#% are they trying to pull? I swear the God I'm going to Virginia Beach Checkered Flag for more of my Volkswagen needs. Ridiculous. Straight up ridiculous. I can't take it anymore of their business and they know me so well... when I walk in there I'm just full of rage... they try and kiss up and make me feel better... I shouldn't have bought a 2007 Rabbit there... they trick people into buying their cars giving all these COOL FREE gimmicks and what not... saving money crap... Once you sign that darn contract... it's all over. LIARS. LIARS. LIARS! More