Southern Buick GMC Greenbrier

On a Wednesday January 2014, I was connected to Bob in On a Wednesday January 2014, I was connected to Bob in the service department and relayed to him that I had ordered a remote start kit from the pa On a Wednesday January 2014, I was connected to Bob in the service department and relayed to him that I had ordered a remote start kit from the parts department, and it came in today. I explained I was calling, as suggested by the Parts Department, to schedule an appointment for installation. Bob took my personal and vehicle information, and scheduled me for the next Tuesday at 7:30am. Bob then gave me a quote of $300+ over the remaining balance for which I had been previously been given by the parts department. I reasoned that maybe Bob may have still been under the impression that I had not pre-purchased the kit and he had somehow given me a sum total variation for kit purchase and installation, even though I had relayed I’d completed a pre-purchase to him twice. I explained again what I did and the parts department gave me a remaining balance of $yyy.yy. Bob asked what total quote was I given for part purchase and installation? I provided him the $xxx.xx quote that was provided to me. At this point Bob became curt, rushed, dismissive, abrupt, and a bit agitated for my taste at the answer I gave him. His demeanor was not, in my opinion, an example of professionalism or a representation of excellent customer service. He stated that the price could not be right, that it is billed as a 6 hr job, and the going rate was something upwards of $300 to $400 than what I was quoted for my type of vehicle. I tried to once again inform Bob, the price I received from the parts department was given to me on two separate occasions, once before Christmas and then again immediately after New Year’s day. The price given was the same each time for complete part purchase and installation. To my surprise Bob asked if I had gotten the price quote “in writing”, as to suggest that all customers who called into the service or parts departments to get a cost for a desired part or service, must receive it in writing over the phone, which would suggest to me that those who provide the information are not honorable or professional enough to know their job or are unable to find the true cost for services provided at the dealership. But before I could address this, Bob asked who I spoke to in the parts department. I said Ms. Mara. Bob said he would have to go and talk to her to find out where she came up with the price and verify it. He said he would call me right back. When Bob did call a few moments later, He said that it was indeed the price I was given but that he had to speak to the service manager about doing it for that price, as it was not what the service department regularly charges. The manager was not in but he would speak to him and give me a call the next day, Thursday. He did not apologize for his demeanor nor for his suggestion that the information I was given was not as stated to me. After not hearing back from anyone all day Thursday, I decided to go in Friday to speak to the Service Manager myself, Mr. Shane McIntyre, to see if he would honor the price given before I would arrive that following Tuesday for my scheduled appointment. When I met with Mr. McIntyre, I presented a copy of my phone records calling 17 auto electric businesses in the area (including the 4 local Kia dealerships) for remote engine start installation quotes. I also showed him my handwritten quote sheet from those businesses, my receipt of purchase of the remote start kit, and my printed appointment reminder for the planned installation. I explained all that had transpired before, informed him I did not get a call back concerning this issue the day previous and the manner in which it was handled by his advisor. Mr. McIntyre first apologized for the confusion and expressed surprise that he was not made aware of the situation. He looked over the information I provided and asked who I had spoken to in the parts department. He then showed me a hand written sheet that had a breakdown of cost for remote engine start installation by vehicle type, which showed pricing higher than what I was quoted for my vehicle. I explained I understand what he has but I reminded him that I received my quote not once but twice when calling on two separate occasions and bought it the same day it was last verified. Mr. McIntyre said he would go and speak to Ms. Mara to find out where that pricing came from. When he returned, He explained where the pricing came from, that I was given the wrong rate, but he would honor the price that was given to me. Needless to say I was pleased. Mr. McIntyre then made a notation in his computer to notate the conversation and verified the $yyy.yy installation remainder, so that when I came in, there would be no questions or issues. He also provided his card to me if I had any questions. When I showed up on the following Tuesday for my appointment, Mr. McIntyre greeted me warmly at my vehicle, personally checked me in, routinely checked up on me while I was waiting and stood by while Bob explained the features to me after the installation was complete. My experience with the one particular service attendant, who I found to be quite surly, and addressed me in a dismissive and huffy manner, was more than enough for me to decide to no longer use the Southern Greenbrier Kia service department for any further automotive care concerning my vehicle. However, Mr. McIntyre’s personal attentiveness, willingness to listen and reasonable assessment in verifying when and what was said made my experience a more bearable one. Mr. McIntyre appeared truly concerned, was very accommodating and treated me far more hospitably as one would come to expect a customer service oriented organization. This is especially true when one is paying for a service to be performed on one’s own vehicle and trusting that organization to proficiently do so while treating the customer in a fair and polite manner. In all, Mr. McIntyre’s personal consideration during this occasion may very well have had me continue to consider Southern Greenbrier Kia Service Center as an option for any future needs concerning my 2013 Kia Optima SXL. Thank-you, Mr. McIntyre. I truly appreciated what you did and how you made the right thing it happen the right way. More

I went to this dealership for a test drive. I drove a turbo since they didn't have exact model on site that I was considering. At the time, I was still looking at other vehicles and the salesman offered turbo since they didn't have exact model on site that I was considering. At the time, I was still looking at other vehicles and the salesman offered to get me a price for comparison as I shopped around. He even offered to appraise. Perfect. I was there for over TWO hours... just waiting. I couldn't leave since they took my car to another dealership for the appraisal! After several "just a few more minutes" and "sorry for the delay" the salesman suggested that he email me the appraisal for my car as well as a price for the car I was looking for (which they didn't have on the lot). A few hours later I received an email with pricing for the car I test drove (a TURBO which I absolutely said I didn't want or need). I never received an appraisal for my car that they held hostage for two hours, nor any information on the car that I requested. I didn't bother calling or requesting this information again. If it took two hours to get absolutely nothing, I can't imagine what it would take to negotiate a car! More

I have never had I this esay to purchase a vehicle. Adam and Brian searched for days to find the 2014 Sierra that I wanted, so that I wouldn't have to settle for something I didn't want.They had everything and Brian searched for days to find the 2014 Sierra that I wanted, so that I wouldn't have to settle for something I didn't want.They had everything ready for me to complete the process. It was the easiest ever. Adam knew eveything about the truck and showed me how everything worked. He did not once pressure me to do anything. Will continue to go back.!!!! I really love this truck!!!! More

I have dealt with a lot of dealer salespersons in my time. I have never had one that worked as hard as Adam to help me get the right car. he even drove the car out to let my wife see this car. even afte time. I have never had one that worked as hard as Adam to help me get the right car. he even drove the car out to let my wife see this car. even after I purchased the vehicle he helped me the parts it needed at the time of purchase. I came to the dealership with a lot of questions about the vehicle I was looking at, but never got to ask them. He knew so much about the vehicle that he answered everything without me saying anything. Great job to southern for hiring an intuitive salesperson. He listened to my needs and took care of me. I would and will come back here every time. More

Adam was very accommodating. Once he found my husband and I were in a hurry, he did all he could to help to move the process along. He was very knowledgeable about the features of the Acadia we purchase and I were in a hurry, he did all he could to help to move the process along. He was very knowledgeable about the features of the Acadia we purchased and communicated his knowledge well. I would definitely recommend Adam to my friends and colleagues should they need to purchase a vehicle. Bryan was also very helpful in the sales process. He listened to what our needs were and we were successful in coming to an agreed-upon sales price. More

Adam was the most helpful dealer that my wife and I have dealt with. I recommended him to all my military co workers. Very knowledgable about the vehicle we looked at and was very friendly and patient wit dealt with. I recommended him to all my military co workers. Very knowledgable about the vehicle we looked at and was very friendly and patient with us in our decision making. More

D'Aundre Whitfield has been working with us while we search for a new vehicle, the first family car in 11 years. We weren't certain as to what we wanted. D'Aundre was very patient with us, showing us di search for a new vehicle, the first family car in 11 years. We weren't certain as to what we wanted. D'Aundre was very patient with us, showing us different classes of vehicles. His efforts to assist us far outweighed those of other people we have interacted with. D'Aundre arranged to have vehicles ready for test drives in the worst heat of the summer, never loosing his smile or his patience with either of us. We can be tough customers, asking questions and comparing vehicles for any number of features. We even brought out a ruler to measure seats, cargo space & shoulder room. Through all this D'Aundre was patient and made all attempts to assure that our concerns and questions were answered. His willingness make certain when got ours questions and concerns answered in a satisfactory manner earns him 5 stars for costumer service. More

Mr. Douglas was the best rep that I have work with since I have been buying cars. Thanks for the help. Will be coming back soon to make another purchase. I have been buying cars. Thanks for the help. Will be coming back soon to make another purchase. More

I just recently purchased a 2008 Ford Escape with the help of Mr. Whitfield. He made my car buying experience extremely easy and without stress. I began by simply telling Mr. Whitfield exactly what I w help of Mr. Whitfield. He made my car buying experience extremely easy and without stress. I began by simply telling Mr. Whitfield exactly what I was in the market for, before I even appeared at the dealership, and within hours he had a car ready for me to test drive that was within my price range. The car I presently owned had began breaking down on me and this situation created so much stress for me as I have a young child. Needlesstosay I was a nervous wreck and desperate to get out of it. Mr. Whitfield had so much patience with me and was able to answer what felt like hundreds of questions. It appeared that he also had a great working relationship with other employees at the dealership because the financing paper work was a breeze to get through, even with all my questions. I am certain, without any doubt, that Mr. Whitfield gave me the best deal on a vehicle that I now love and can count on. Mr. Whitfield even had my new car completely detailed for me at my place of employment, with what I believe was paid for out of his own pocket, which made me feel like I was more than just another "sale" for him. It was obvious to me that my happiness with my new car meant a great deal to Mr. Whitfield. I will be back to visit Mr. Whitfield when its time for my next new vehicle and any friend or family member of mine will also be encouraged to visit Mr. Whitfield. More

Adam burtner was extremely helpful, went above and beyond to find us the right car to help fit my wife. He even brought the car to our home so we could see it. He also showed us how to work all the buttons. to find us the right car to help fit my wife. He even brought the car to our home so we could see it. He also showed us how to work all the buttons. He kept in contact with us on a regular basis to make sure we had no issues and were enjoying our vehicle. More