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Southern Buick GMC Greenbrier
Chesapeake, VA
978 Reviews
Southern Buick GMC-Greenbrier in Chesapeake has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 978 reviews
June 29, 2018
Great Experience Cynthia Adams made my experience a great one. I would recommend you ask for her you won’t be disappointed! This is one happy customer! Cynthia Adams made my experience a great one. I would recommend you ask for her you won’t be disappointed! This is one happy customer! More
by niqque
Verified CustomerEmployees Worked With
Cynthia Adams and Terry Wilson
June 29, 2018
Winston Whitehurst does it again I despise buying cars at dealerships, but Winston and Kia Southern are a class act. This was my second car in 12 months from Winston and Kia. I despise buying cars at dealerships, but Winston and Kia Southern are a class act. This was my second car in 12 months from Winston and Kia. More
by PETEDOWDY1911
Employees Worked With
Winston
January 15, 2018
2 thumbs up... 10 Stars... I went to Southern GMC Greenbrier in Virginia to upgrade my previous work truck. Upon arrival I was greeted like the King I am, but it didn't stop the I went to Southern GMC Greenbrier in Virginia to upgrade my previous work truck. Upon arrival I was greeted like the King I am, but it didn't stop there. The service I received surpassed anything I have ever been offered in my life or anything I have ever received. I was brought to tears on more than one occasion with joy and complete satisfaction. I knee my intention was to ride out in a new ride and was under the impression that all they cared about was selling me one. Oh no, my satisfaction and comfort was their number one goal. After I told my sales representative CHRIS my choice of interest, he took me to exactly that with keys in hand, he then brought to the same location 3 similar trucks and immediately started explaining the difference of each. I learn so much that day I grantee I can start selling cars. I would recommend all my families and friends to pay this dealer ship a visit. I thank God I found them and I'm happy I choose them. 2 thumbs up to all the staff of Southern GMC... More
by Stevie69
Employees Worked With
Chris, Brian Manager, Kevin, Sandra Dunk
December 31, 2017
Competence coupled with Congeniality From the moment I arrived, I was treated as though I were special. Everything was well done, and my interactions with the staff were excellent. From the moment I arrived, I was treated as though I were special. Everything was well done, and my interactions with the staff were excellent. More
by Coach Chuck
Employees Worked With
Sandra Dunk
December 29, 2017
Great sale service but not very good customer service afterw So I bought a new 2018 terrain. The sale experience was smooth and easy. It's the last three days that are the problem. I bought the car and they said So I bought a new 2018 terrain. The sale experience was smooth and easy. It's the last three days that are the problem. I bought the car and they said that I would have to wait for my 2nd key and car manual from their VB location. I came back the next day and waited an hour and was told that I would have the items as promised delivered. That never happened because I was told I would get a call or something, which never happened. Then the second day went by with no communication from the sales manager or the rep I worked with. So I called and left messages for both. No response. I asked to speak to another sales manager who then told me it would be tomorrow,again. So today arrived.....nothing. I had to call to get any communication on what is going on with the items I was promised. I was told the keys might be lost and I would be FedEx the manual which I still have to wait for. I'm very disappointed with the service after I bought my car. More
by Sean Bridges
Employees Worked With
J and B
November 14, 2017
Paper work The purchase of my new vehicle was good,but afterwards their customer service was probably the worst in my 60 years to deal with, I couldnt reach any The purchase of my new vehicle was good,but afterwards their customer service was probably the worst in my 60 years to deal with, I couldnt reach any one about Title & Tag issues i call Ronnie in their admin office and she switched me back to the operator again to leave messages which i had already left several messages to 4 different people,If had read their reviews before i wouldnt have bought my truck from them,so if you are reading this to make a decision Runnnnnnnnnnn!!!!!!!!! More
by Jerry
Employees Worked With
Sandra Dunk
July 27, 2017
They are crooks - I went to this dealership to buy a truck - I owned a 2012 Chevy PU and I was told that they would give me $17,000 on trade in - I made a mistake in no I went to this dealership to buy a truck - I owned a 2012 Chevy PU and I was told that they would give me $17,000 on trade in - I made a mistake in not reviewing the paperwork that they put in front of me to sign and I ended up with a LEASED 2017 GMC Sierra - and they only gave me $8,000 for my truck...The truck was listed on the computer at $38,400 and when all said and done - it was $42,000. It was never explained to me that the price had increased and that I was signing a lease and not the paperwork to buy the truck. I went back to the dealership that Monday and they would not change it...They are crooked people...DO NOT USE THIS DEALERSHIP. I have contacted GMC and filed a complaint. This was my first and last GMC that I will ever purchase. I guess I should have paid closer attention to what I was signing - thought they were a stand up dealership. More
by stolen
Employees Worked With
Brad
July 11, 2017
Honeymoon is over I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointmen I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointment was no good. Then how can I schedule it if its taken? Why doesn't it give me days and times I can try to fit around MY busy schedule, since I'm the customer. I can drop it off, BUT I CAN ONLY WAIT ON CERTAIN DAYS. I need an oil change and tire rotation, not a transmission change out. So I leave my truck, get my wife to drive in the totally opposite direction, drop me off at work, now she's late for work. Here drop off your $54,000 dollar truck you bought from us and get your on ride, and we'll call you in the late afternoon to pick it up. The bad part is, I don't think they really care about losing my business. More
by JMIKEPALMER
Employees Worked With
Becky, she's only as good as she's allowed to be
July 11, 2017
All I can say is insurance fraud. The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had water damage to the interior. They basically vacuumed the carpet and gave it back. What they were supposed to do was replace the carpet and headliner, find and repair the leak. I point out that the proper work wasn't done and they tell me parts are on order (after giving it back and saying the work was complete) and that they needed more money from the insurance company to complete the repairs. Lol. Cancelled all payments and took it somewhere else. More
by Disappointed Kia guy.
Employees Worked With
Can't remember the guys name.
April 25, 2017
Convenience of service Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up and bring them back to the dealership. Very inconvenient for customers that live in Suffolk or Virginia Beach. Every other dealership in the Hampton Roads area that I have dealt with over the last 20-30 years provided a courtesy van service. Assumed this dealership did also, but did not ask the question when I purchased the vehicle. Will definitely be a factor when I purchase my next vehicle. More
by jiannetta1
Employees Worked With
Ron Fitzgerald
