Southern Buick GMC Greenbrier

Great customer service. Service team is very helpful. They make sure you are satisfied with the service on our car. Service team is very helpful. They make sure you are satisfied with the service on our car. More

Drove 2 hours for scheduled appointment for 3 recalls and replacement of window trim that was falling off. Picked up the car 6 hours later and found the next day that 3 of the 4 window trim pieces were loos replacement of window trim that was falling off. Picked up the car 6 hours later and found the next day that 3 of the 4 window trim pieces were loose and improperly installed. I called the service coordinator who offered me an appointment to come back in three weeks. I explained my frustration to which she replied “would you want to schedule that appointment then?” I said I’d rather speak with the service manager and she replied that she would have him call me. The Service Manager did call about an hour later and he was far more professional and apologetic. By the time he called, and in my frustration I had already pounded the loose fasteners into position and properly seated the trim. The SM apologized again, gave me his direct line and thanked me profusely for bringing the matter to his attention. More

Fantastic service and excellent customer support from our visit thank you very much. Now I’m just writing to get the 15 word minimum. visit thank you very much. Now I’m just writing to get the 15 word minimum. More

Service is prompt, reasonably fast and reliable. Staff provide updates and realistic expectations on time and services. Staff provide updates and realistic expectations on time and services. More

Service was oil change made an appointment when I got there was very nice and hospitable. Went to wait in the Kia waiting area. was sent a text message when car was ready less than two hours. Pleased wit there was very nice and hospitable. Went to wait in the Kia waiting area. was sent a text message when car was ready less than two hours. Pleased with service and time. More

Part of me coming in was to get a recall item. I let them know I was coming in a month before I did so and they still did not have the item that is not OK. For over a year now I have been waiting I let them know I was coming in a month before I did so and they still did not have the item that is not OK. For over a year now I have been waiting on the recall item to be available at my dealership. More

Great communication, thorough explanation and our recall repairs were completed within 2 hours of dropping off the truck! repairs were completed within 2 hours of dropping off the truck! More

Great experience. Reggie was patient with me and made sure I explored all my options. He was amazing overall Reggie was patient with me and made sure I explored all my options. He was amazing overall More

Outstanding customer service and communication. They exceeded their own projections and had my vehicle ready the very next day. They listen to what I said, and they investigated the issues gave me They exceeded their own projections and had my vehicle ready the very next day. They listen to what I said, and they investigated the issues gave me a reasonable solution and charged me nothing for it. More

After dropping my car offi received a courtesy text and in less than an hour my car was ready. Customer service was great. in less than an hour my car was ready. Customer service was great. More