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Southern Buick GMC Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.1
949 Reviews
Southern Buick GMC-Greenbrier in Chesapeake has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1300 South Military Highway

Chesapeake, VA

23320

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Showing 949 reviews

August 23, 2024

Do not recommend! !!!!! Since i purchased my daughters vehicle I’ve had nothing but issues. I’ve been dishing out money after money. I had to pay 1900 for a fuel inject More

by Robin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cynthia Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Concepcion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

We value and appreciate your business, Robin. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership and to the President of Sales.

Aug 23, 2024 -

Robin responded

Definitely failed my expectations. Is pathetic I haven’t even had this car a year n I’ve dished out almost 3000$ .

August 23, 2024

They booked my waiting oil change for a dropoff oil change. Had to wait 3 hours for a simple oil change. More

by clm4234
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

"Clm4234" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 23, 2024

Dealership service was good. Tami was very helpful in explaining things. We did use express and it would have been nice if our vehicle had been vacuumed out after the work was do More

by PEARLLV873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tani
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

August 23, 2024

I recommend the service department of this dealership. People were very nice, work was completed as estimated and to date, work performed has not caused additional issues. More

by brucefvaughan98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naz
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 23, 2024

They had my car for a recall for my wipers an I had to pay to go to work for a week from Thursday to the the following Friday I just think that was too long I spent over $200 getting back and forth to wor More

by rosiawhitehurst1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jt want satisfied for the wait time other than that I'm good I been bringing my car to you on the regular but stuff been happening since I've been bringing it to you so I don't even know what's going on
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August 23, 2024

They were professional and i liked that. My wait time was reasonable and the job was done right More

by IJWSTWT931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikul Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Aundre Whitfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 21, 2024

Sales department is ok but service as absolutely terrible! Long waits, bad work and the service waiting area is the worst I’ve ever been to at a new car dealership. More

by erick_sprague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Fitzgerald
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

We have forwarded your comments to the General Manager of the dealership.

August 18, 2024

After each service never had any problems thank you for keeping my vehicle up and running. More

by SNOWMANF2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk wonderful.
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 18, 2024

Your receptionist setting up the appointment went beyond my expectations. She answered my questions and assured me on the timing. More

by bj11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenelle
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 18, 2024

I wanted to give a special shout out to Mr. Winston he is the Man!!! I always return to him this is our 3rd car purchased here, the team is amazing they are straight forward and always look for More

by quinaecturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Winston Whitehurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tthomas the financial advisor
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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