Southern Buick GMC Greenbrier

Always seems disorganized. Commonly overhear people complaining about the job or mumbling frustration with a customer. The young man who helped me was great but another guy in Commonly overhear people complaining about the job or mumbling frustration with a customer. The young man who helped me was great but another guy in there was just complaining. Service check-in area looks dumpy and it’s small. The visit before this one I was overcharged on a service. Was told I’d get a refund. Emailed that advisor at least 3 times and never got a response. I am used to the service department at Checkered Flag Toyota, which I would rate a 10, and Kendrick Chevrolet which I would rate a 8. This place needs a lot of work. I have spoken to at least two other people who have had bad experiences here. I want to be clear that the Service Advisors who are actually checking me in have always been friendly and professional. But the others and mechanics don’t know how to keep their negative comments out of customer earshot. They don’t seem happy to work there. Root cause in my opinion could be leadership and setting expectations, and creating a positive work atmosphere. More

They contacted me immediately, used an app to track progress, and had the repair done by the end of the day. progress, and had the repair done by the end of the day. More

My advisor was the best I have had. His customer service skills were wonderful. I have pneumonia but I needed my car service and he made it a great experience His customer service skills were wonderful. I have pneumonia but I needed my car service and he made it a great experience More

Staff was very attentive and kept me updated while they were working on my vehicle were working on my vehicle More

Had to have 3 recalls fixed on my kia rio. Scheduled it a month ahead of time and work didn't take too long. Scheduled it a month ahead of time and work didn't take too long. More

Great customer service. Service team is very helpful. They make sure you are satisfied with the service on our car. Service team is very helpful. They make sure you are satisfied with the service on our car. More

Drove 2 hours for scheduled appointment for 3 recalls and replacement of window trim that was falling off. Picked up the car 6 hours later and found the next day that 3 of the 4 window trim pieces were loos replacement of window trim that was falling off. Picked up the car 6 hours later and found the next day that 3 of the 4 window trim pieces were loose and improperly installed. I called the service coordinator who offered me an appointment to come back in three weeks. I explained my frustration to which she replied “would you want to schedule that appointment then?” I said I’d rather speak with the service manager and she replied that she would have him call me. The Service Manager did call about an hour later and he was far more professional and apologetic. By the time he called, and in my frustration I had already pounded the loose fasteners into position and properly seated the trim. The SM apologized again, gave me his direct line and thanked me profusely for bringing the matter to his attention. More

Fantastic service and excellent customer support from our visit thank you very much. Now I’m just writing to get the 15 word minimum. visit thank you very much. Now I’m just writing to get the 15 word minimum. More

Service is prompt, reasonably fast and reliable. Staff provide updates and realistic expectations on time and services. Staff provide updates and realistic expectations on time and services. More

Service was oil change made an appointment when I got there was very nice and hospitable. Went to wait in the Kia waiting area. was sent a text message when car was ready less than two hours. Pleased wit there was very nice and hospitable. Went to wait in the Kia waiting area. was sent a text message when car was ready less than two hours. Pleased with service and time. More