Southern Buick GMC Greenbrier

This dealership doesn’t deserve any stars. Rude, slow in service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, it needed a new motor. They told us the vehicle still had over eighty thousand miles on the manufactures warranty, only to learn, after three months of trying to get them to fix what they guaranteed, the manufacturers warranty had been canceled due to abuse by the person who had leased this vehicle. Once we finally got the vehicle back, we had it about six weeks before it broke down again. Southern said it was something to do with the battery or the alternator and they literally couldn’t figure it out and would have to send it to a Nissan dealer. We are still presently waiting for information on our vehicle. You can not pay someone to return a call. We have left countless messages and gone over in person to try and get this resolved, at least a dozen times. Not an exaggeration. This is by far the worst consumer experience we have ever had. We would love to have taken the vehicle somewhere else, but can not because of the manufacturer pulling the warranty. Things happen, things break and people make mistakes. But it should be the dealerships desire to make right the mistake they made. We have dealt with so many people trying to resolve this to no avail. The general manager, Brett Lloyd, has been rude, as though he was tired of talking to us, and the lead mechanic,MikeSwackhamer, has been just as useless. We are unfortunately tied to this dealership as long as we have the car, and we certainly can’t sell it, as it does not run. We are hoping at this point the Better Business Bureau can help. We are very upset by this situation, of course, but that’s not the only reason to write this review. We wish we would have researched this dealership before doing business with them. Southern has been in this area for years, and we just didn’t think about it. That was our mistake. Our hope is that this will warn others. Also, this car had a clean carfax. Unfortunately, the carfax does not list mechanical problems or the number of times the vehicle has been in the shop for anything other than routine maintenance. This is information that only the manufacturer has. We bought this vehicle almost six months ago, we’ve had it for less than two in our actual possession. Buyer definitely beware. I would like to add, that a woman named Pat in the service department, was at least as helpful as she could be. She only worked the desk and didn’t actually have the authority to resolve anything, but she was polite, she listened, and was the only person to call us back when she said she would. My suggestion is to make her the general manager. More

Bad service. Sales rep scratched my passenger door no response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they were all in a meeting, and in turn my tint couldn't be done that day. they scheduled my 1st maintenance appt on a Sunday at 659am when they're closed after I already drove 30 mins one way to be told they're closed. I am done driving 30+ minutes one way for things not to be done fully, or be given the runaround More

I want to think my sales rep Reggie Myers for assisting me in the purchase of my 2021 Tahoe everything was very professional from our initial conversation to the final signatures on the contract with Tini me in the purchase of my 2021 Tahoe everything was very professional from our initial conversation to the final signatures on the contract with Tinia thank you again. I will definitely buy from Southern Buick in the future. I will highly recommended your dealership to all of my friends that are looking to purchase a vehicle. More

I traded a jeep in on 4/10/21 for a new GMC. Our salesman was great. The biggest problem with the whole transaction is that the jeep loan is still not paid off and a payment is due in 2 days. Acco salesman was great. The biggest problem with the whole transaction is that the jeep loan is still not paid off and a payment is due in 2 days. According to Marshall in finance, the original lender wouldn't do the loan due the protection package in the contract. You know that at the time of sale? They were in the process of changing lenders so couldn't pay off the jeep yet. I put a down payment greater than the payoff amount at the time of sale so there is no reason to not pay it off already. But the jeep is already sold. How do you sell a vehicle without the loan paid off so the title could be released? I feel like I have gotten the run around on this deal and that I have no choice to pay even more for a vehicle I no longer own to keep my credit in the good. Since the payoff amount has kept going up I wouldn't even get my extra payment back. I would think long and hard about doing a trade-in deal involving a payoff with this finance dept. More

The experience was awesome . Matthew was very polite & eager to get me to where I needed to be with my car purchase thank you .n eager to get me to where I needed to be with my car purchase thank you .n More

I want to thank Matthew and Pam for how they went ABOVE and BEYOND for me purchasing my 2021 Kia K5! 10/10 definitely recommend! Thank you to the BOTH of you for doing your job the CORRECT way! and BEYOND for me purchasing my 2021 Kia K5! 10/10 definitely recommend! Thank you to the BOTH of you for doing your job the CORRECT way! More

The worst dealership!!! DO NOT GO HERE!! My sales experience was completely horrible. I was fed lied lies and the service provided was a nightmare. experience was completely horrible. I was fed lied lies and the service provided was a nightmare. More

At Southern auto group I usually bring some vehicles in for maintenance so the experience is always Great & smooth and for my first time buying a car it was awesome. for maintenance so the experience is always Great & smooth and for my first time buying a car it was awesome. More

Communication rates a ZERO. Customer service another ZERO helpful, friendly, informative three more ZEROS. the service department needs work in the customer service department with their customers! ZERO helpful, friendly, informative three more ZEROS. the service department needs work in the customer service department with their customers! More

My car buying experience was exceptional! Matthew Mccamie was personal and professional and I would definitely recommend him and Southern GMC Kia to my family and friends. was personal and professional and I would definitely recommend him and Southern GMC Kia to my family and friends. More