Southern Buick GMC Greenbrier

Took a month and a half to replace the motor, while making me rent a vehicle at my expense. When I got my car back the rear brake light was out that was working when I dropped it off and the driver do making me rent a vehicle at my expense. When I got my car back the rear brake light was out that was working when I dropped it off and the driver door had a dent that was not there when I dropped it off. More

They were extremely accommodating to my needs and sensitive to my time limitations. They were patient, understanding and not pushy, which I greatly appreciated. They also offered me the BEST deal com sensitive to my time limitations. They were patient, understanding and not pushy, which I greatly appreciated. They also offered me the BEST deal compared to 4 other dealerships in comparison. They honored their online pricing and matched CarMax on the trade in value, no questions asked. I would definitely recommend purchasing a vehicle from this location! More

I head a 10:40 appointment and check in at 10:30 for a state inspection it was not readily till 1:30 you have to heave appointment for and inspection with appointment it should be done 30 minutes state inspection it was not readily till 1:30 you have to heave appointment for and inspection with appointment it should be done 30 minutes More

An appointment at 7:30 and didn’t leave until 10. Way too long to wait for an oil change and change a tire. Way too long to wait for an oil change and change a tire. More

Arrived & went to parts department, paid 4 my part then waited 40 minutes b4 the cashier got to my ticket, then another 35 minutes b4 someone mounted my part on my car,, part is working just fine. waited 40 minutes b4 the cashier got to my ticket, then another 35 minutes b4 someone mounted my part on my car,, part is working just fine. More

Megan Taylor was helpful in getting my truck back to me in a timely matter. in a timely matter. More

My service advisor Antwan Pairat, did amazing job making sure I got taken care of after I misunderstand with my appointment. Southern is one of the best dealerships in the Hampton Roads area and I would def sure I got taken care of after I misunderstand with my appointment. Southern is one of the best dealerships in the Hampton Roads area and I would definitely recommend them for service and buying vehicles More

I went in only asking for express services covered under the warranty (oil change and tire rotation), they looked up my warranty and said we were good to go. After they finish the service they tell me my ti the warranty (oil change and tire rotation), they looked up my warranty and said we were good to go. After they finish the service they tell me my tire rotation warranty had expired and I had to pay full price for the service. I refused then they tried telling me I had to pay half price. I also refused because they should have seen the warranty expired when it was pulled up before the service was done to double check and prevent this exact thing from happening. I refused to pay for any service and picked my car up. This isn’t the first time I’ve had a very poor experience with them. More

Quick and professional every time! Will continue to get my car serviced at this location! Will continue to get my car serviced at this location! More

Delay after delay since November. Still no resolution. Wild goosechase. Someone better call me soon. Still no resolution. Wild goosechase. Someone better call me soon. More