Southern Buick GMC Greenbrier

Service advisors are always new, can’t create relationship with service department. Advisors are rude, not professional in their interactions with customers. Seem to rely on mechanics to do th relationship with service department. Advisors are rude, not professional in their interactions with customers. Seem to rely on mechanics to do their jobs. Setting job times and cost. Absolutely no follow through concerning on going problems. Miss lead customers. This sounds harsh but these are my observations over the past five years of interactions with the service department. More

Mr.Derrick White did a awesome job helping with my trade in.Then help also help me pick a smaller suv to my liking.I have been with Kia for some yrs now and the service has always been top tier.I definitely in.Then help also help me pick a smaller suv to my liking.I have been with Kia for some yrs now and the service has always been top tier.I definitely will recommend Kia to my family and friends.Thank U for taking car of me all these yrs. More

Everything went great! The transaction went smooth and Adam was very patient through it all. The transaction went smooth and Adam was very patient through it all. More

While known repairs were completed, technicians did not do a final inspection and car is still showing lights on dash. I will have to have it fixed at my local service provider. do a final inspection and car is still showing lights on dash. I will have to have it fixed at my local service provider. More

The young lady who served me was very kind overall! I just think the overall process of scheduling is garbage! It should not take 2 -3 months to schedule repairs that took less than 1 hour to do! Not t I just think the overall process of scheduling is garbage! It should not take 2 -3 months to schedule repairs that took less than 1 hour to do! Not to mention this is the 2nd oil change I received from southern and they didn’t top off the other fluids! Then I asked about my 5-1 warranty and it wasn’t in the system so I asked if the young lady could call or email the other store about it and she told me I had to do it myself! I’m like ok then what? I’m not a big complainer I just like to see things done right and this is process feels wrong! I’ll keep my warranties with me til they expire so we won’t have that trouble in the future! Hope this helps! I’m not mad just annoyed I have too do a little extra on my end to make sure the service dept does the job right! Not very comforting!! More

Meryl Hernandez made the process of purchasing a new car quick and easy. Only took a few hours to achieve. quick and easy. Only took a few hours to achieve. More

I always appreciate the service that I receive when visiting this location. The staff is always professional and courteous visiting this location. The staff is always professional and courteous More

It’s clean super easy to get in and out and every one is nice nice More

Polite helpful responsive I was able to have my questions answered throughout the service experience. answered throughout the service experience. More

Received excellent customer service from April who answered all questions and who made sure that I understood how the vehicle works. answered all questions and who made sure that I understood how the vehicle works. More