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Southern Buick GMC Greenbrier
Chesapeake, VA
985 Reviews
Southern Buick GMC-Greenbrier in Chesapeake has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 985 reviews
May 31, 2024
The Service Manager (Lauren) is great, she was very approachable and kept me informed of my service (punctured tire), and the service was fast. approachable and kept me informed of my service (punctured tire), and the service was fast. More
by AMCC7769
Verified CustomerEmployees Worked With
Lauren ( service dept)
May 31, 2024
Takes too long. Appt at 8:30 @ 3:00 noone had touched it. So I went up there and took it home. Went somewhere else. You have more customers than you have employees Appt at 8:30 @ 3:00 noone had touched it. So I went up there and took it home. Went somewhere else. You have more customers than you have employees to handle the demand you have. Very bad business. I will not come back there. More
by P38ESM63
Employees Worked With
I don't know
May 30, 2024
They are very friendly at the front desk. They are also fast and efficient during my oil change. They are also fast and efficient during my oil change. More
by CJP
May 30, 2024
The initial reason for my appointment was to get my AC fixed and I’m still having problems with my AC cutting off so it’s still works when it wants to. Also, if I use my AC to blow heat only two sides of fixed and I’m still having problems with my AC cutting off so it’s still works when it wants to. Also, if I use my AC to blow heat only two sides of the front actually blows out heat in the rest blows out cool air. More
by shaderia.j
May 30, 2024
I took my car in for a tune up and an a/c overhaul. I went back THREE times, was charged $1200.00 and neither problem was resolved thoroughly. The people were fine but the repairs left much to be desir I went back THREE times, was charged $1200.00 and neither problem was resolved thoroughly. The people were fine but the repairs left much to be desired. More
by ewsykes713
Employees Worked With
Scott, Amy(I think) and the device manager.
May 30, 2024
Upon arrival a temporary mat was placed in my vehicle to keep it clean. Although my car didn't pass inspection I was given all the information I needed to correct. I appreciate the honesty and integrity of keep it clean. Although my car didn't pass inspection I was given all the information I needed to correct. I appreciate the honesty and integrity of Southern Buick GMC Greenbriar. More
by JOECRAVEN50
Employees Worked With
Christopher Brown
May 29, 2024
The staff were extremely pleasant and helpful. I was happy with the speed in which the car was completed. I was happy with the speed in which the car was completed. More
by JANICESAVAGE725
Employees Worked With
May 29, 2024
𝗙𝗜𝗔𝗦𝗖𝗢. I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27. I had my daughter I brought my vehicle in on May 22. The brakes failed inspection. The service advisor set me an appointment for Monday May 27. I had my daughter follow me to drop off my car and keys late Sunday night, May 26. I called around noon on Monday the 27th and got the standard we're busy leave a message recording. I called back a few hours later...same thing. By this time I'm upset, don't know the status of my car, and nobody seems to care. I called the Sales department and asked why nobody is answering in the service dept. The sales rep said, "Service is closed today for the holiday." This sends me into panic because I now know not only will my car not be finished Monday, but I also won't have a car for Tuesday. Which means my granddaughter won't have a way to or from school. My car seat is locked in my car on your lot. Nobody has a way of getting the keys to me so I can get the car seat out and call an Uber or Lyft to ride with her to school because no car seat = no ride share ride. My daughter has an extremely busy schedule so there was no way to get her car on such short notice unless she left work 30 minutes away, came and picked me up, and I drove her back to work. This is what we had to do. Her boss wasn't happy (she's new on the job and is still in her 90 days), I didn't like it, and it really leaves me wondering if I should ever bring my car back to Southern Kia Greenbrier. THE SERVICE MEN & WOMEN ARE AWESOME. However, it's unfair to set them up for failure by having a recording stating they will call you back when realistically they don't even have time to step away and have a decent lunch, let alone listen to voice mail and return calls. They're running from the time they come in the door until the time they leave. When I picked up my car 1 man was working the service desk to schedule and deliver cars, 𝗔𝗡𝗗 𝗧𝗛𝗘𝗡 𝗥𝗨𝗡𝗡𝗜𝗡𝗚 𝗧𝗢 𝗧𝗛𝗘 𝗡𝗘𝗫𝗧 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗧𝗢 𝗪𝗢𝗥𝗞 𝗧𝗛E 𝗖𝗔𝗦𝗛𝗜𝗘𝗥 𝗗𝗘𝗦𝗞 𝗧𝗢 𝗖𝗔𝗦𝗛 𝗠𝗘 𝗢𝗨𝗧. I don't know how you keep employees or customers in a work environment like this. It's unhealthy for your employees, and uncomfortable for your customers. More
by FAYE.LYNN
Employees Worked With
Service dept
